Shukying Chan

I have been engaged in the service industry since 2012, from which I have continuously improved my hospitality skills in various aspects. The details are as follows:

• Greeting customers with a smile and ,an open and positive attitude at all times, answering questions and solving problems with enthusiasm, meeting guests' needs with empathy, providing high-quality service, and communicating with guests with patient listening words to achieve the best customer service.
• And everything will be very attentive to detail because the detail is the key to the results of everything, with good memory and detailed requirements, can improve the level of service.
• In addition, I will pay attention to the importance of teamwork, have good communication and tacit understanding with other employees, and work together to provide the best customer service experience.

4/2020-Present Hang Lung Properties/Concierge

Location:Standard Chartered Bank Building

Responsible for the reception desk of the commercial building;providing high-quality customer service;handling customer inquiries;handling phone calls and mail; greeting visitors; providing clerical support and responsible for other ad hoc duties as assigned.

11/2019–4/2020 Rosewood Hotel/ Waiter/Hostess3/2018–1/2019 The Ritz-Carlton Intern/trainee/Hostess1/2018 –1/2019 Mandarin Oriental Hotel/ Waiter/Hostess9/2017 – 10/2019 Kerry Hotel/ Waiter/Hostess

2017 – 2019 Advanced Diploma of Hospitality Management

TAFE SA

9/2011-3/2017 High school diploma graduation CMA Secondary School