Fiscal Crime Liaison International Support Officer at British Consulate-General (on secondment to His Majesty's Revenue and Customs) (2023-11 – 2025-08)
Supported fiscal crime liaison operations managing sensitive intelligence cases and diplomatic coordination.
- Owned and redesigned the central intelligence triage workflow, managing sensitive cases monthly and enhancing investigative responsiveness
- Managed the central master intelligence unit inbox, triaging and distributing time-sensitive intelligence reports and official correspondence to Customs and partner agencies daily
- Authored and disseminated intelligence reports and briefing letters, ensuring critical information reached operational partners within required deadlines
- Collaborated directly with Customs on cross-border intelligence matters, supporting two Fiscal Crime Liaison Officers (FCLO) as right hand in both internal operations and external engagements, and attended meetings on behalf of the Head of Section to protect their time
- Executed a flagship diplomatic summit in Bangkok remotely from Hong Kong, ensuring flawless coordination of all planning, agendas, and critical briefing materials
- Cultivated partnerships across agencies, serving as a discreet point of contact for coordinating high-level diplomatic visits
- Ran the office during the FCLOs' travel, ensuring continuity of operations and prompt handling of all intelligence matters in their absence, while also volunteering to execute Consulate internal events and charities initiatives
Executive Assistant at JLL Technologies (2019-04 – 2022-07)
Provided executive support to C-suite leaders managing calendars, meetings, and strategic coordination.
- Recaptured significant time for three C-suite leaders by proactively governing calendars, batching communications, and safeguarding strategic focus time
- Orchestrated senior meetings monthly across multiple time zones with near-zero conflicts by managing end-to-end coordination and stakeholder alignment
- Provided unwavering support through significant disruption (COVID-19), becoming the go-to person for seamless remote onboarding of senior hires
- Prepared briefing packs and agendas for executive meetings, ensuring leaders walked into every room fully informed
- Leveraged digital platforms to streamline scheduling, document preparation, and cross-time zone coordination
- Served as a central point of contact during organisational transition, maintaining operational continuity and stakeholder relationships
Executive Assistant at Dell Technologies (2016-11 – 2018-06)
Executive support to senior leaders in a large division managing complex calendars and high-level operations.
- Minimised scheduling conflicts for a large division through the redesign of workflow protocols and implementation of rigorous meeting governance
- Achieved contract-to-permanent promotion in under 12 months by becoming the trusted, intuitive right hand to three senior leaders, including an SVP and Managing Director
- Coordinated international trips and high-stakes meetings without a single compliance or logistical failure
- Supported leaders in a division with hundreds of employees, managing complex calendars and high-level meeting coordination
- Secured venues and distributed materials in advance, ensuring executives walked into every meeting fully prepared
