Wing yan Tai

Support the administration process for clients Handle customer inquiries and assist how to use the platform Assist company for the contribution enquiry

eMPF Centre Executive at eMPF Centre (2026-01 – 2026-08)

• Support the administration process for clients
• Handle customer inquiries and assist how to use the platform
• Assist company for the contribution enquiry

Senior guest services Agent at Dorsett Hotel (2023-09 – 2025-02)

• Check in and check out
• Handle customer enquiries & keep quality service to customer
• Upselling room
• Secretarial duties

Harbour Plaza Hotel North Point (2025-08 – Present)

Part Time

• Check in and check out
• Handle customer enquiries & keep quality service to customer
• Secretarial duties

CS at Happy Baton (2022-09 – 2025-10)

• Reply social media post (Facebook & IG )
• Handle customer enquiries & keep quality service to customer
• Sourcing Toy,
• Secretarial duties( Customer report, Sourcing report & Sales report)

Customer services officer at NYMG (2021-11 – 2023-01)

• Reply social media post (Facebook & IG)
• Handle customer enquiries and booking (Whatsapp & Wati & imbee)
• Secretarial duties( Customer report, Branch sales report)
• Data entry (keep data updated accurately and consistently)

Customer Relationship manager at Hang Seng Bank, Admiralty (2018-02 – 2019-02)

• Handle customer enquiries and complaints
• promote retail banking products, including UT product, insurance, loan, account and mortgage
• provide excellent customer services and answer enquiries& complaints in a professional manner
• open personal &business account(KYC&AML)

Assistant Financial Services Manager at DahSing Bank Limited (2016-07 – 2018-02)

• Handle customer enquiries and complaints
• promote retail banking products, including insurance, loan, account and mortgage
• Provide excellent customer services and answer enquiries & complaints in a professional manner
• Establish good relationship with customers
• Open Personal & Business Account (KYC&AML)

Assistant at Hang Seng Banking Limited (2015-08 – 2016-07)

• Answer the enquiry from the customer, keep quality service to customer
• Introduce the new promotions for our potential customers
• Open personal account and commercial account (KYC&AML)
• Cross-selling of the banking products
• Secretarial duties(prepare the banking documents and filling)

Business Development manager at FUBON BANK (2014-11 – 2015-03)

• Answer the enquiry from the customer, keep quality service to customer
• Introduce the new promotions for our potential customers
• Open personal account and commercial account (KYC)
• Cross-selling of the banking products
• Secretarial duties(prepare the banking documents and filling)

counter services officer>Relationship manager at CHINA CITIC BANK INTERNATIONAL (2012-09 – 2014-08)

• collect and count money at day end
• Answer the enquiry from the customer, keep quality service to customer
• Introduce the new promotions for our potential customers
• Open personal account and commercial account (KYC)
• Cross-selling of the banking products
• Secretarial duties(prepare the banking documents and filling)

counter services officer at HANG SENG BANK LTD (2009-12 – 2012-09)

• collect and count money at day end
• Answer the enquiry from the customer
• Introduce the new promotions for our potential customers
• Handling the counter transactions and customer services
• Cross-selling of the banking products
• Secretarial duties (prepare the banking documents and filling)

Higher Diploma Programme in Tourism and Hospitality Management – School of Continuing and Professional Studies The Chinese University of Hong Kong (2006 – 2009)

Hong Kong Certificate of Education Examination – Tung Wah Group of Hospital Lee Ching Dea Memorial College (2001 – 2006)