Ahmad Zaenu

Fresh Graduate with a Bachelor's degree in Tourism and hands-on experience in the hospitality industry through a hotel internship and event activities. Experienced in communicating with guests and clients, handling inquiries and requests, coordinating with operational teams, and supporting smooth service operations. Friendly, responsible, and customer-oriented with communication skills, a strong willingness to learn, and a genuine interest in developing a career in the hospitality industry.

Able to work effectively in a team and adapt to a fast-paced working environment.

Trainee Sales & Marketing at HOTEL HARRIS SUITES FX SUDIRMAN JAKARTA (2025-08 – 2026-01)

Internship experience supporting Sales & Marketing activities in a hotel environment.

• Supported Sales & Marketing activities by handling customer inquiries, telephone calls, reservations, and sales-related administrative processes.
• Prepared quotation letters and confirmation letters for clients based on booking and event requirements.
• Processed reservation amendments and maintained accurate sales and booking documentation.
• Coordinated meeting room blocking and event schedules to ensure availability aligned with client requirements.
• Prepared Banquet Event Orders (BEO) and coordinated relevant information to support smooth event execution.
• Utilized the VHP hotel system for booking, administrative, and sales-related activities.
• Communicated professionally with clients and internal departments to ensure accurate information and timely follow-up.
• Supported the sales process from initial customer inquiry through confirmation and event preparation.

Head of Inventory Division at STUDENT ACTIVITY UNIT FOOTBALL - PANCASILA UNIVERSITY (2024-06 – 2025-07)

Leadership role managing inventory and resources for a university sports organization.

• Managed inventory records and monitored the availability of sports equipment for training, tournaments, and organizational activities.
• Conducted regular inspections and maintained accurate inventory records to ensure equipment readiness.
• Coordinated with multiple divisions to ensure timely fulfillment of operational requirements.
• Managed resources efficiently and contributed to approximately 10% budget savings through effective inventory management.

Liaison Officer Asosiasi at DIGITAL TRANSFORMATION INDONESIA - PT. ADHOUSE CLARION EVENTS (2026-08 – 2026-08)

Event coordination role in a B2B MICE environment managing stakeholder communications.

• Managed communication with 7 association representatives, providing timely information and assistance throughout the event.
• Coordinated stakeholder requirements between event organizers and delegates while responding to inquiries and operational needs.
• Handled registration, badges, conference access, and event information with accuracy and professionalism.
• Maintained effective communication with multiple stakeholders in a fast-paced B2B MICE environment.

Exhibitor Trade Contact Staff at TRADE EXPO INDONESIA 2024 - PT. DEBINDO MULTI ADHISWASTI (2024-10 – 2024-10)

Trade show support role identifying business prospects and managing buyer-exhibitor interactions.

• Identified and recorded 50+ potential business prospects from exhibitors to support sales lead management and business development activities.
• Handled inquiries from 50+ national and international buyers, providing accurate information on exhibitors, products, services, and event activities.
• Maintained prospect and transaction-related data accurately to support organized follow-up and business development activities.
• Built professional communication with exhibitors and buyers, facilitating information exchange and supporting positive business relationships.
• Supported business interactions in a fast-paced B2B environment by identifying potential collaboration opportunities.

Equipment Division at PANTOUDAYS - FACULTY OF TOURISM (2023-07 – 2023-07)

Event equipment coordination role managing equipment logistics and operational readiness.

• Coordinated equipment requirements and availability based on event concepts and operational needs.
• Communicated with vendors and equipment suppliers when required.
• Managed equipment preparation, installation, monitoring, and return while ensuring operational readiness.

Bachelor's Degree in Tourism – Pancasila University (2022 – 2026)