Alvini I.p

I'm an enthusiastic, lively and hard-working person. I have experience in many areas, such as Customer Service, Sales and Administration. I possess remarkable analytical and communication skills to resolve issue.

Administrative Staff Komisi Penjaminan Mutu

• managing schedules, maintaining files and office equipment, preparing reports, and handling data entry.

Admin Support

• Applied basic sales strategy to engage customers and present solutions to suit individual needs.
• Standby during live session and execute live operators activities for TikTok, Instagram and e-commerce marketplace

Customer Service and Sales

• Educating customers on products and conducting the necessary follow up with aged sales leads

Customer Service Specialist

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Agent

• Responded and resolved customer issues by exploring and implementing answer via Whatsapp and Instagram

Sales Consultant at RUANGGURU (2020-12 – 2021-02)

• Implemented up-selling and cross-selling strategies, encompassing recommendation of accessories and complementary purchases.

Customer Service Manager

• Create and develop standard operating procedures for customer service
• Dealing with up-selling and cross-selling also trained new personnel

Customer Service Agent

• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Cross-trained and provided backup support for organizational leadership.

Internship Program at PETRA PENIDA ENERGI INDONESIA (2017-07 – 2017-09)

Internship Program at PERTAMINA HULU ENERGI (2016-11 – 2016-12)

Bachelor degree in Geophysics – UNIVERSITAS GADJAH MADA (2013-09 – 2018-04)