Aria Hadisyah Putra

Saya merupakan lulusan dari Universitas Mercu Buana dari jurusan Teknik Informatika. Saya memiliki kemampuan dalam bidang teknologi informasi khususnya di bidang networking dan senang untuk belajar hal baru. Saya memiliki motivasi dan minat yang tinggi untuk berkarir dalam bidang ini.

Saya memiliki pengalaman bekerja di PT. Mega Akses Persada (Fiberstar) sebagai Network Monitoring Officer dan saya memiliki pengalaman kerja di PT. Link Net Tbk sebagai Engineer on Site untuk pelanggan: Bank Rakyat Indonesia. Selama bergabung dengan perusahaan, saya selalu memberikan hasil yang optimal dan mendapatkan pengalaman baru. Saya memiliki beberapa skill yang mungkin cocok untuk posisi ini, seperti FTTH GPON, IP Transit, DWDM, Backbone, Fishbone.

PT Link Net Tbk

Engineer On Site

Des 2021 - Des 2022 · Jakarta Raya, Indonesia

Engineer On Site Pt Linknet Tbk (for customer: Bank Rakyat Indonesia )

-Stand by at Main Customer Location,

monitoring network and managed services. - - receive complaints for PT. Linknet services such as : DWDM, IPTRANSIT, HDIPA

• Perform initial analysis, coordinate with related PO partners to check until the service returns to normal
• Receive and control requests from customers or Pre-Sales manager
• Capture data, traffic on MRTG and so on..
• Service usage reports per day and per month

PT Mega Akses Persada (FiberStar)

Network Monitoring Officer

Jan 2023 - Jan 2024 · Jakarta Raya, Indonesia

• Monitoring Network Infrastructure & Transmission (Network Device, Core Network)
• Helps Fiber Optic Technicians to solve the problem by Phone and Remote (Telnet/SSH) Network Device (Router, Switch, OLT, ONT)
• FTTH Installation (Dial PPPOE, Change Vlan, Limit Bandwith User, Re-created Service, Open Port mode LAN & WAN, Regist New ONU, Reboot On OLT and Handle SSID & Port Forwading On ONT)
• Coordinate with other ISP/sub ISP
• Handle and Create Ticket Incident
• Making Daily Report
• Work in the shifting system 24/7

Customer Care Technical Associate

Feb 2024 - Jul 2024 · Jakarta Raya, Indonesia

• Responsibility for Customer Complaints Regarding Fiberstar Services (IPT, NetLink/JabaLink, Fiumix, MetroLink)
• First Handling for Checking Trouble Ticket Customer Problems Such as Down Service, Intermittent, High Latency, Etc
• Coordinate With Engineer/Shift Leader NOC, If More Handles Are Needed to Resolve the Problem
• Coordinate With Third Party/Other ISP To Resolve the Problem
• Making Daily Report
• Work In The Shifting System

Device Handle: OLT ZTE C320/620, Cisco ASR 920, Cisco NCS 540, Cisco NCS 5501, Huawei NE 8000, Huawei CE 6730, Switch Alcatel 6450, Switch Alcatel 6860

Universitas Mercubuana

2017-2021

GPA : 3.59