IT Technical Support | Helpdesk | Product Support
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Detail-oriented Electrical Engineering graduate with hands-on experience in IT Support, Helpdesk operations, electrical maintenance, field operations, on-site technical support and technical troubleshooting across office, branches and operational environments. Skilled in diagnosing hardware and software issues, workstation setup, printer support, IT asset management, basic networking, and end-user support, with training in ITSM tools such as Zendesk and Salesforce, electrical equipment troubleshooting, power systems, PLC, and IoT. Strong problem-solving, documentation, fast leaner and time management skills, with the ability to work independently and collaborate effectively with cross-functional teams to maintain service continuity.
I'm an Electrical Engineering graduate with hands-on experience in IT Support, Helpdesk operations, electrical maintenance, field operations, on-site technical support and technical troubleshooting across office, branches and operational environments. Skilled in diagnosing hardware and software issues, workstation setup, printer support, IT asset management, basic networking, and end-user support, with training in ITSM tools such as Zendesk and Salesforce, electrical equipment troubleshooting, power systems, PLC, and IoT. Strong problem-solving, documentation, fast leaner and time management skills, with the ability to work independently and collaborate effectively with cross-functional teams to maintain service continuity.
GPA: 3.38
