Daffa Satria

Highly analytical Data-Driven ERP System Analyst with a Master's in Information Systems and SAP Business One certification. Currently enhancing technical capabilities in Advanced SQL and Data Analytics to bridge the gap between ERP infrastructure and actionable business intelligence. Proven expertise in Business Process Design, PMBOK methodology, and system optimization.

IT Support Freelance at PT GIGA FREIGHT INDONESIA (2024-11 – Present)

• Analyzing domain traffic logs to identify anomalies and ensure network security integrity.
• Managed installation, configuration, and maintenance of desktops, laptops, operating systems, and software asset inventory for optimal IT performance.
• Delivered first-line technical support and troubleshooting (hardware, software, network) to maintain daily IT operations and reduce system downtime.
• Executed basic network troubleshooting (LAN/Wi-Fi/VPN) and facilitated email domain changes/migration to enhance communication and connectivity.

Technical Writer Intern at PT IFS SOLUSI INTEGRASI (2021-02 – 2021-08)

• Evaluated and aligned ERP project phases using PMBOK methodology, enhancing focus on process groups for effective system implementation and change management.
• Coordinated communication between Application Engineers and Business Consultants to translate client requirements into precise technical specifications.
• Created user manuals for software applications and technical products.
• Collaborated with engineers to gather information for documentation projects and developed online help systems.

Master's Degree in Management Information System – Bina Nusantara University (2024-11)

Bachelor's Degree in Information System – Bina Nusantara University (2021-08)