Daniel Aditama

Customer Service Expert with experience at Teleperformance, skilled in handling multiple chats, resolving customer concerns, and delivering effective solutions. Backed by an English Literature background and a TOEFL score of 603, with additional experience in translation, organizational activities, and multimedia production. Adaptable, proactive, and committed to continuous learning, with training in digital marketing and leadership.

Customer Service Expert at Teleperformance Indonesia (2024 – 2026)

• Handle 25-40 high tendency customer’s chats per shift while maintaining speed, effective solutions, and professional manner.
• Achieved 100% Quality Control scores for a few months and managed to get above the average on customers satisfaction, overall quality control and 3-minutes response time.
• Once earned a “Good Case” for successfully resolving a complex customer issue with empathy and efficiency.

Advance Operational / Translator at Nogo Shop (2022 – 2023)

• Translated web novels from Chinese to Indonesian, ensuring cultural accuracy and reader engagement.
• Achieved a high daily translation volume of up to 10,000 Chinese characters (approximately 30 pages).
• Delivered high-quality translations that were enjoyable and engaging for readers.
• Successfully completed a translation of 1300+ chapters novel.

Staff at Volunteer for Peace Vietnam (2018 – 2018)

• Participated in 4 volunteer programs, gaining a comprehensive understanding of each program's goals.
• Analyzed project challenges and limitations through observation and analysis.
• Conducted interviews to other volunteers to identify challenges they faced.
• Write 4 papers proposing innovative solutions for program improvement.

Leader at Church Multimedia Team (2021 – Present)

• Led a team of 11 members to carry out weekly church live stream for 4+ years and ensure high production.
• Designed visuals for weekly church live streams and various committee materials, promoting clear communication to the church congregations.
• Collaborated with other church committees to ensure the successful execution of various church events.

Bachelor in English Literature – UNIVERSITAS NEGERI SEMARANG (2015 – 2022)