Nurul Puspitasari

​A seasoned Customer Experience professional with nearly a decade of experience in the e-commerce and start-up ecosystem. Throughout my career, I have developed a deep-seated passion for direct problem-solving and delivering meaningful solutions to end-users.

My background as an Operations Support leader has provided me with a unique vantage point: I don’t just handle tickets; I understand the importance of service excellence, operational efficiency, and high-level de-escalation. I am now intentionally pivoting back to a dedicated specialist role to leverage my extensive expertise in Qiscus, Freshworks, Yelow.ai, Zendesk, Zoho and complex problem-solving.

​I thrive in fast-paced environments where I can apply my "Professional Maturity" to maintain high CSAT and NPS scores consistently. My goal is to provide stable, top-tier support that contributes to long-term customer loyalty.

​I am always open to networking and sharing insights regarding:

• Customer Support Excellence

​- Service Recovery & De-escalation

​- Process Improvement & Documentation

Evermos

Full-time · 5 yrs 4 mos

Yogyakarta, Indonesia · On-site

Operations Support Associate Manager

Apr 2023 - Jan 2026 · 2 yrs 10 mos

CS Support Team Leader

Oct 2020 - Apr 2023 · 2 yrs 7 mos

Berrybenka

Full-time

Yogyakarta, Indonesia · On-site

Customer Service Team Lead

Jul 2020 - Oct 2020 · 4 mos

Sorabel

Full-time

Greater Yogyakarta · On-site

Shift Lead

Jan 2019 - Jul 2020 · 1 yr 7 mos

Sale Stock

3 yrs 8 mos

On-site

Shift Leader Customer Service Officer

Sep 2015 - Jan 2019 · 3 yrs 5 mos

Yogyakarta, Indonesia

Customer Service Officer

Full-time

Jun 2015 - Sep 2015 · 4 mos

Yogyakarta, Yogyakarta, Indonesia

​MNC Radio Networks

News Reporter

Full-time

Oct 2011 - Oct 2014 · 3 yrs 1 mo

Jakarta, Indonesia

Sekolah Tinggi Multi Media "MMTC"

Bachelor's degree, News Management

2006 – 2010