Desfi Rahmadani

Results-driven Operations Professional with experience in E-Commerce Operations, Sales Operations, and Logistics Administration across FMCG, technology, and consumer goods industries. Skilled in managing online and offline sales processes, marketplace operations, inventory coordination, logistics administration, export coordination, customer service, and business reporting. Proven ability to support end-to-end operational activities, including order management, sales administration, inventory monitoring, distributor coordination, and customer relationship management.

Experienced in coordinating domestic and international shipments, supporting affiliate and promotional campaigns, and collaborating with cross-functional teams to improve operational efficiency and business performance.

E-Commerce Operations at Luvira (2026-07 – 2027-03) Luvira bring modern, well-designed, and long-lasting interior products from trusted manufacturers to customers in Indonesia. Starting with bathroom essentials, our mission is to offer beautiful, durable, and fairly priced items that make every home feel cozy and elegant.

• Managed daily operations across multiple online sales channels including Shopee, and Tokopedia.
• Maintained product listings, pricing updates, stock synchronization, adds and marketing.
• Coordinated order fulfillment processes from order placement through shipment completion.
• Monitored inventory levels and collaborated with warehouse teams to ensure product availability.
• Assisted in managing marketing and adds programs.
• Supported marketplace advertising campaigns and promotional events.
• Analyzed sales performance and prepared operational reports.
• Handled customer inquiries, complaints, and after-sales support.

Key Achievements:

• Improved marketplace operational efficiency through accurate order and inventory management.
• Supported sales growth through timely execution of promotional campaigns and adds programs.
• Maintained high customer satisfaction by ensuring responsive customer service and issue resolution.
• Reduced order processing delays through effective coordination with warehouse and logistics teams.

Sales Operations at Raja Hilari (2020-06 – 2026-06) Raja Hilari is a company specializing at distribute high quality skincare products that got certified by BPOM. Raja Hilari managed more than 10 Brands.

• Managed daily sales administration and operational activities for online and offline sales channels.
• Processed customer orders and maintained accurate sales documentation.
• Coordinated with sales, finance, warehouse, and logistics teams to ensure smooth order fulfillment.
• Prepared daily, weekly, and monthly sales reports for management review.
• Maintained customer databases and monitored sales performance metrics.
• Supported promotional activities, sales campaigns, and customer retention initiatives.
• Assisted in managing marketplace operations and online sales activities.
• Coordinated export shipments and international customer orders.

Key Achievements:

• Improved sales reporting accuracy through effective data management and reporting processes.
• Successfully coordinated export shipments to Singapore and Malaysia, ensuring accurate documentation and timely delivery.
• Increased operational efficiency by streamlining order processing and customer follow-up procedures.
• Maintained strong customer relationships through responsive communication and problem resolution.
• Supported business growth by ensuring efficient coordination between internal departments and external partners.

Admin Logistic at CNS (2014-10 – 2020-05) Cipta Niaga Semesta (CNS) is a distribution division of Mayora Group, engaged in the distribution of all Mayora products including M1, M2, M3 dan M4.

• Managed daily logistics administration for FMCG distribution operations.
• Processed delivery orders, goods receipts, and shipment documentation.
• Coordinated inbound and outbound shipments with warehouse and transportation teams.
• Maintained inventory records and monitored stock movement within the distribution center.
• Verified delivery documentation, invoices, and proof of delivery.
• Prepared daily, weekly, and monthly logistics and inventory reports.
• Coordinated with distributors and third-party logistics providers regarding delivery schedules.
• Assisted in stock reconciliation and warehouse inventory audits.
• Ensured accuracy of logistics data and administrative documentation.

Key Achievements:

• Maintained high accuracy in inventory records, shipment documentation, and logistics reporting.
• Successfully coordinated daily distribution activities to support timely delivery of FMCG products.
• Reduced discrepancies through effective shipment monitoring and document verification.
• Supported warehouse operations during peak distribution periods while maintaining operational efficiency.
• Improved logistics reporting processes through accurate and timely data management.
• Contributed to seamless coordination between warehouse, transportation, sales, and distribution teams.

Bachelor of Information Technology in Information Technology – North Sumatera University (2008 – 2014)