E-commerce Operation Officer at Power Commerce Asia (2026-02 – Present)
- Managed end to end marketplace operations (Shopee, Tiktokshop, Lazada, Blibli, Akulaku), including product uploads, customer inquiries, complaint resolution, pricing, inventory management, advertising, and campaign execution, ensuring strong store performance and ratings.
- Developed and executed digital marketing strategies to drive traffic, customer acquisition, and sales, achieving a strong return on ad spend (ROAS) and Identified and onboarded new affiliates while managing commission structures to drive sales growth and expand marketplace reach.
- Collaborated with IT teams to integrate new products across omnichannel systems, including Order Management System (OMS) and Warehouse Management System (WMS), ensuring high data accuracy across marketplace listings.
- Produced analytical sales reports, conducted data analysis, monitored industry trends, and performed competitor benchmarking to support strategic decision-making.
- Worked cross functionally to plan and execute campaigns and promotions, while maintaining strong relationships with marketplace Relationship Managers to evaluate and optimize performance.
- Managed stock synchronization between OMS and WMS to ensure accurate inventory and successful order fulfillment.
- Coordinated with graphic design teams to develop e-commerce visual assets, including product photos, videos, PDP content, and thumbnails, to enhance product presentation and conversion.
- Coordinated with warehouse teams to ensure timely and accurate order fulfillment, while effectively handling and resolving order-related complaints to maintain customer satisfaction.
- Resolved day to day marketplace operational issues promptly to maintain seamless transactions and a positive customer experience.
E-Commerce Performance Analysis at PT Commeasure Solutions Indonesia (2025-12 – 2026-02)
- Performed comprehensive sanity checks for newly onboarded properties to ensure accurate pricing, content, and system readiness before going live.
- Managed and maintained a nationwide portfolio of 4,500+ properties, including pricing updates, room mapping, and availability configuration.
- Successfully completed 5,000+ operational tasks throughout the internship period, ensuring smooth property performance and platform accuracy.
- Conducted detailed Bloom analysis to monitor property performance, identify potential cheating indicators, assess closeout risks, and benchmark against competitors.
- Supported the onboarding and preparation of 50+ new properties each month, ensuring timely and high-quality go-live processes.
E-Commerce Channel at Arya Noble (2025-05 – 2025-12)
- Developed and executed campaigns for 10 brands across 4 e-commerce platforms (Shopee Expansion, Lazada, Zalora, and Blibli), featuring Flash Sales, Live Special Prices, and Affiliate Special Offers.
- Monitored and updated e-commerce data accuracy (pricing, promotions, and design) to ensure smooth and efficient operations.
- Conducted CRM activities by providing information on ongoing promotions, responding to customer inquiries and complaints across multiple e-commerce platforms to enhance customer engagement.
- Analyzed traffic data for 10 brands across 4 e-commerce platforms to evaluate product and channel performance in the marketplace.
- Monitored and reported digital advertisements for 8 brands on Shopee Expansion and Lazada to assess campaign effectiveness.
- Assisted in providing data for performance analysis of live streaming sessions and CRM activities to support regular reporting and insights.
- Engaged new affiliates on TikTok Shop to establish commission-sharing partnerships and distribute product samples to increase brand exposure.
Customer Relation Officer at Kals Corpora (2025-02 – 2025-04)
- Handling processes, including addressing inquiries and complaints through phone calls, emails, social media, and live chat on various e-commerce platforms (Shopee, Tokopedia, Lazada, TikTok Shop)
- Manage 5 brand From 4 Marketplace with Ginee Chat & Ginee OMS
- Managing and resolving customer-related issues and escalations effectively.
- Serving as the voice of the customer by providing valuable feedback to the company.
- Analyzing customer experience reports and insights, and offering recommendations and improvement initiatives.
Social Media Specialist at PT Labbayku Haramain Travel (2024-08 – 2024-10)
- Conducting research for content planning and creating a relevant editorial plan
- Monitoring social media activity and gathering insights for future marketing strategies
- Creating and editing >5 daily content pieces for social media uploads
- Developing a content plan for social media uploads
- Designing engaging posters for Instagram posts
Help Desk (Volunteer) at The Sounds Project, Music Festival (2023-06 – 2024-08)
- Assisting in the preparation, execution, and evaluation.
- Providing information to visitors regarding the event.
- Being responsible for addressing complaints and communicating with visitors.
- Offering answers to any inquiries from visitors.
- Ensuring the success of the event.
Marketplace Operator & Social Media Admin at @Scooterpart.id (2021-01 – Present)
- Crafting social media marketing strategies by creating promotional content.
- Developing sales strategies through Shopee e-commerce platform and achieving a monthly revenue growth of 10%.
- Establishing positive relationships with customers on social media and through brief messaging, from introduction of offers to negotiation.
- Taking responsibility for the packaging and timely delivery of products across Indonesia.
Marketplace Operator at @Joki Sepatu Compass (2019-01 – 2020-02)
- Leading a business with weekly revenue exceeding Rp.1,000,000 and successfully marketing products. Selling more than 5 shoe models online to customers.
- Addressing customer needs and ensuring satisfaction by providing regular product information.
- Taking the forefront in customer service by actively handling inquiries for over 5 products daily.
Admin Store at Hajai Cell (2020-01 – 2023-12)
- Taking responsibility for family business management and operations.
- Organizing the layout of storage for over 50 store products to create a comfortable shopping atmosphere.
- Providing friendly service to ensure customer satisfaction.
- Contributing to the smooth operation of store administration through timely data input and integration.
