Dhani Mayrendra

Tour operations and sales support professional with hands-on experience in travel reservations, tour product development, quotation handling, and customer service for domestic and international travel. Proficient in Microsoft Office and basic airline reservation systems (Sabre & Galileo). Known for being efficient, responsive, communicative, and highly motivated to learn, with a positive and open-minded attitude.

Operational Tour - PT. Megah Buana Laena Persada

• Make the Product tour International Or domestic
• Hotel Reservation International & Domestic
• Quatation Tour International & Domestic
• Managed Inquiry Domestic tour & International Tour
• JR Pass & Eurail reservation
• Make the poiwer point to Presentation with the Client
• International Handling airport & Domestic
• Document Services
• Counter staff handling
• Check the Ticket International & Domestic

Tour Consultant - PT. Indah Wisata Tour and Travel

• Make the Product tour International Or domestic
• Hotel Reservation International & Domestic
• Quatation Tour International & Domestic
• Managed Inquiry Domestic tour & International Tour
• JR Pass & Eurail reservation
• Make the poiwer point to Presentation with the Client
• International Handling airport & Domestic
• Document Services
• Counter staff handling
• Check the Ticket International & Domestic

Tour Counter Europe Division - PT. Smailing Tour and Travel

• Make the Product tour International Or domestic
• Hotel Reservation International & Domestic
• Quatation Tour International & Domestic
• Managed Inquiry Domestic tour & International Tour
• JR Pass & Eurail reservation
• Make the power point to Presentation with the Client
• International Handling airport & Domestic
• Document Services
• Counter staff handling
• Check the Ticket International & Domestic

Product and Quotation Moslem Tour - Abhinaya Tour And travel

• Make the Product tour International Or domestic
• Hotel Reservation International & Domestic
• Quatation Tour International & Domestic
• Managed Inquiry Domestic tour & International Tour
• JR Pass & Eurail reservation
• Make the poiwer point to Presentation with the Client
• International Handling airport & Domestic
• Document Services

Legal Administration Staff - PT. Melia Onasis

• Processed building permits (IMB)
• Managed Building Approval Permits (PBG)
• Handled land tax (PBB) transfer and ownership changes
• Communication With the government to Building Permit
• Handle Property Tax
• Land and building Right Acquisition Tax
• Subdivision of Certificate
• Residential Zoning
• Preparing For Home Loan
• Supervised the implementation of Standard Operating Procedures (SOPs) related to environmental security, cleanliness, and operational standards within the residential area.
• Monitored and inspected hardscape, softscape, and renovation projects to ensure compliance with approved drawings and technical specifications.
• versaw the construction and maintenance of hardscape elements, including pedestrian walkways, park benches, natural stone ornaments, fountains, gazebos, plant pots, and other landscape facilities.
• Conducted Unit Handover and Building Handover (BAST) processes, ensuring all documentation and procedures were completed accurately.
• Performed collection and monitoring of Environmental Management Fees (IPL) from residents and property owners.
• Recorded, monitored, and prepared reports on customer complaints related to unit defects, repair progress, security issues, waste collection, clean water distribution, and other operational matters.
• Coordinated daily activities with field staff, contractors, and service providers to ensure smooth estate operations.
• Prepared weekly and monthly Estate Management reports, including operational performance and maintenance activities.
• Ensured all handover processes were carried out in accordance with company policies and established procedures.
• Established and maintained effective communication with local government authorities, including district (Kecamatan) and village (Kelurahan) offices, as well as community leaders (RT/RW), to support project operations and community relation
• Coordinated with local stakeholders and community representatives regarding project activities, environmental issues, permits, and neighborhood concerns to ensure smooth project implementation.

Leader Sales & Operation Senior Staff - PT. SURPRISE INDONESIA

• Make the Product tour International Or domestic
• Hotel Reservation International & Domestic
• Quotation Tour International & Domestic
• Communication with Wholesale
• Reservation tour
• Managed Inquiry Domestic tour & International Tour
• JR Pass & Eurail reservation
• Make the power point to Presentation with the Client
• Sales support Tour International & Domestic & Umrah Packages
• International Handling airport & Domestic
• Document Services
• Provided travel information, tour briefings, and assistance regarding itineraries and travel requirements. Check the Ticket International & Domestic
• Handling airport
• Visa Services
• Coordinated domestic and international tour arrangements, including transportation, accommodation, meals, attractions, and tour guides.
• repared tour itineraries, travel documents, vouchers, rooming lists, and operational files.
• Liaised with airlines, hotels, transport providers, restaurants, and local suppliers to ensure smooth tour operations.
• Monitored tour execution and resolved operational issues before and during travel.
• Managed booking confirmations, amendments, cancellations, and special customer requests.
• Conducted cost calculations and coordinated with suppliers to obtain competitive rate
• Prepared operational reports and maintained tour databases and records
• Assisted tour participants throughout the travel program and ensured customer satisfaction.
• Promoted and sold domestic and international tour packages to individual and corporate clients.
• Developed and maintained relationships with customers, travel agents, schools, government institutions, and corporate accounts
• Prepared tour quotations, proposals, contracts, and customized travel packages based on client requirements.
• Negotiated pricing and service arrangements with clients and suppliers.
• Monitored market trends, competitor activities, and customer preferences to identify new sales opportunities.
• Maintained accurate sales records and prepared regular sales performance reports.

Junior High School

Senior High School

Bogor Agricultural University

English Course - Higher Learning