Fahd Elobid

Dynamic and self-motivated professional with over 4 years of experience in high-volume customer relations and administrative support. Proven track record in managing up to 103 daily client interactions across multiple channels (phone, email, and chat) while maintaining high data accuracy in Salesforce CRM. Expert in bilingual communication (English & French), conflict resolution, and operational coordination.

Customer Service Associate at Myopla (2023-09 – Present)

• Managed cross-channel communication for up to 103 clients daily, ensuring prompt resolution of complex inquiries and complaints.
• Utilized Salesforce CRM daily to manage and update client accounts and follow-up on complex files.
• Maintained high quality standards by applying service procedures and defined scripts strictly.
• Collaborated with internal teams to improve customer processing workflows.

Commercial Consultant at ADM VALUE (2022-08 – 2023-09)

• Consulted B2C clients in the French energy market, achieving commercial targets through effective communication and needs analysis.
• Managed objections and negotiations to maximize conversion rates.

Commercial Representative at Simple Groupe CC (2020-02 – 2021-03)

• Developed and managed a client portfolio via phone, providing detailed product demonstrations and post-sale follow-up.
• Contributed actively to the achievement of collective team goals.

Bachelor's Degree in English Literature – Moulay Ismaïl University (2019 – 2021)

High School Graduation in Baccalauréat – Lycée Oued El Makhazin (2018)