Faizal Friday

Multi-years experience in industrial manufacturing company. Maintain good quality of products throughout mass production and counter the defects down to zero defects. A detail-oriented operations specialist with 2 years of experience in managing high-stakes international examination services (IELTS). Expert in handling customer inquiries and administrative workflows, ensuring 100% compliance standards globally, and delivering exceptional service quality.

IELTS Operations Executive (East Surabaya) - PT. IDP Consulting Indonesia - East Surabaya

(2024-01)

• Managing examination cycles for 150+ test takers monthly, ensuring strict adherence to global standards and quality benchmarks.
• Optimizing test takers registration and data verification procedures, resulting in a 40% reduction in processing time and seamless experience.
• Maintaining the highest standards of integrity and security for confidential materials such as customers data, consistently achieving zero-non-compliance findings during internal and external audits.
• Coordinating logistical arrangements, including test venue, daily invigilators scheduling, and technical infrastructure readiness.
• Acted as a key person between board of examination and test takers to resolve operational bottlenecks and service inquiries.
• Maintaining a high-accuracy databases of 1000+ test takers annually including registrations, records of payment and test results.
• Building a good relation with partners and stakeholders to gain trust and exposure for the existence of the service provided.
• Proven track record with 70% increased of test takers compared to previous year.

Social Media Analyst & Content Designer - Event Organizer

(2021-04 - 2023-11)

• Involved in editing and designing social media feeds such as Instagram, TikTok & YouTube.
• Analyzed the trend of up-to-date contents that were mostly viewed by audience.
• Making campaigns and promotions advertisement by using designing tools such as Canva, Adobe Illustrator, Capcut through online or offline to gain more exposure and leads attraction.

Parts Engineering (Staff) - PT. Indonesia Epson Industry

(2015-06 - 2021-03)

• Involved in a new product development from drawing to production working with various department.
• Managed the quality of product daily before transporting to the main line assembly.
• Optimized the capability of manufacturing sub-vendors to counter the possibility of defects contribution.
• Handled 6 sub-vendors annually and managed to reduce the defects by 60%.

Bachelor of Engineering (Hons) - Mechanical Engineering - Curtin University (2010 - 2014)

GCE O Level - PDS Secondary School (2004 - 2008)

Nusa Laila Putri School (1998 - 2003)