IELTS Operations Executive (East Surabaya) - PT. IDP Consulting Indonesia - East Surabaya
(2024-01)
- Managing examination cycles for 150+ test takers monthly, ensuring strict adherence to global standards and quality benchmarks.
- Optimizing test takers registration and data verification procedures, resulting in a 40% reduction in processing time and seamless experience.
- Maintaining the highest standards of integrity and security for confidential materials such as customers data, consistently achieving zero-non-compliance findings during internal and external audits.
- Coordinating logistical arrangements, including test venue, daily invigilators scheduling, and technical infrastructure readiness.
- Acted as a key person between board of examination and test takers to resolve operational bottlenecks and service inquiries.
- Maintaining a high-accuracy databases of 1000+ test takers annually including registrations, records of payment and test results.
- Building a good relation with partners and stakeholders to gain trust and exposure for the existence of the service provided.
- Proven track record with 70% increased of test takers compared to previous year.
Social Media Analyst & Content Designer - Event Organizer
(2021-04 - 2023-11)
- Involved in editing and designing social media feeds such as Instagram, TikTok & YouTube.
- Analyzed the trend of up-to-date contents that were mostly viewed by audience.
- Making campaigns and promotions advertisement by using designing tools such as Canva, Adobe Illustrator, Capcut through online or offline to gain more exposure and leads attraction.
Parts Engineering (Staff) - PT. Indonesia Epson Industry
(2015-06 - 2021-03)
- Involved in a new product development from drawing to production working with various department.
- Managed the quality of product daily before transporting to the main line assembly.
- Optimized the capability of manufacturing sub-vendors to counter the possibility of defects contribution.
- Handled 6 sub-vendors annually and managed to reduce the defects by 60%.
