Mutiara Azzahra

Detail-oriented Operations and Administrative Specialist with comprehensive experience across financial leasing, logistics, and public service environments. Proven track record in streamlining workflow documentation, managing multi-vendor payment schedules, processing customer applications, and driving cross-departmental coordination. Skilled in data administration and client relations, with a strong capability to adapt quickly to specialized corporate platforms and unfamiliar business tools.

Branch Operations Staff - Corporate Business at PT. Chandra Sakti Utama Leasing Finance (2024-03 – 2026-08)

• Collected, thoroughly verified, and cross-checked customer documentation to support new and existing corporate financing plans.
• Prepared, reviewed, and modified contractual instruments to ensure seamless execution across diverse corporate business activities.
• Managed daily financial administration tasks, including expense logging and routine bill payment processing.
• Compiled structured financial reports and administrative documentation required for management review.
• Utilized specialized core system 'Confins' while actively supporting system-related initiatives to fulfill company operational goals.
• Received, validated, and processed equipment invoice documentation to facilitate accurate disbursement cycles.
• Assisted customers with the formal retrieval and handoff of equipment ownership documentation.
• Checked and registered financial status results via SLIK / BI Checking databases.
• Registered, inputted, and maintained comprehensive customer database profiles.
• Processed and verified incoming new customer financing applications in accordance with internal compliance standards.
• Consistently maintained high document accuracy and zero-defect processing in customer onboarding files, facilitating smooth disbursement workflows and enhancing corporate client satisfaction.

Operations Administrative Executive at PT. TheLorry Indonesia (2023-07 – 2023-10)

• Managed bi-weekly courier payroll operations, ensuring timely and accurate disbursements.
• Processed vendor payments across daily, weekly, and monthly schedules to maintain strong operational partnerships.
• Prepared petty cash management, claims reconciliation, and accountability reports for the operations team.
• Compiled daily, weekly, monthly, and annual operational performance reports for management.
• Provided comprehensive administrative support for B2B and B2C logistics projects.
• Optimized petty cash and vendor disbursement workflows, ensuring 100% on-time payment processing and reliable financial reporting across all project channels.

Operations Customer Executive Intern at PT. TheLorry Indonesia (2023-04 – 2023-06)

• Established and maintained customer service procedures and policies to enhance service delivery.
• Prepared daily operational and customer interaction reports for internal management review.
• Identified key operational bottlenecks to systematically improve customer service workflows.
• Handled inquiries for both B2C and B2B customers, assisting with order creation and booking management.
• Coordinated with inter-departmental teams to maintain service consistency and customer retention.
• Responded promptly to inbound calls and chat messages across WhatsApp, Zendesk, and phone channels.
• Monitored live driver dispatch and fulfillment progress via the central web platform during active orders.
• Improved customer response efficiency across multi-channel platforms (Zendesk & WhatsApp), maintaining high resolution rates and smoother driver-customer coordination.

Operations Intern at PT. Mina Maju Bersama (2022-10 – 2022-11)

• Managed operational data tracking fish cultivation life cycles, disease occurrences, daily water quality parameters, and facility conditions.
• Supported corporate financial planning through targeted market research data to optimize operational expense management.
• Structured raw environmental and biological monitoring data into usable tracking sheets, directly contributing to cost optimization in operational planning.

Fisheries and Territorial Port Development Planning Laboratory Teaching Assistant at Faculty of Fisheries and Marine Science (2022-08 – 2022-12)

• Prepared structured teaching materials and guided practicum sessions according to supervisor guidelines.
• Instructed students in technical port design and modeling using SketchUp software in compliance with regulatory standards.
• Executed full lab session modules ensuring aligned learning outcomes for all participants.
• Successfully trained over 50 students in spatial modeling software (SketchUp), maintaining a 100% course completion rate.

Ichthyology Laboratory Teaching Assistant at Faculty of Fisheries and Marine Science (2022-08 – 2022-12)

• Prepared necessary laboratory tools, biological specimens, and equipment for weekly practicum sessions.
• Taught and mentored students in anatomical morphology, morphometrics, meristics, and fish surgery techniques.
• Carried out practicum execution strictly adhering to official faculty guidelines and lab modules.
• Ensured zero lab safety incidents while fostering high practical comprehension among student cohorts.

Bachelor Degree in Marine Fisheries Technology and Management – Institut Pertanian Bogor (2019 – 2023)