Filda Rizkiyah

Motivated and adaptable professional with nearly 4 years of experience in customer support, communication, and administrative support. Experienced working in a Belgian-owned foreign investment company (PMA) with international business operations and overseas client communication. Seeking international career opportunities in Switzerland and eager to grow professionally through the Swiss Young Professionals Program.

Customer Support Associate at PT OMEGA MAS (2022-01 – Present)

• Provide professional customer support and handle client inquiries efficiently
• Coordinate with internal teams to ensure smooth order processing and timely updates
• Manage administrative tasks and maintain accurate documentation
• Monitor order progress and assist in resolving customer issues
• Build positive relationships with clients through effective communication
• Successfully maintained strong long-term relationships with New Zealand clients for over 3 years.
• Ensured accurate export-related documentation and supported smooth administrative processes through strong attention to detail.
• Consistently received positive feedback for communication skills, responsiveness, and customer support quality.

Intern at PT Bank BNI (2021-01 – 2022-12)

• Assisted in customer service and administrative tasks
• Supported document management and financial assistance distribution

Bachelor of Economics in Economics – Trunojoyo University (2017-01 – 2021-12)