Gloria Hanna

Experienced retail professional with a background as a Bookstore Store Manager and Retail Supervisor across bookstores, grocery stores, fashion retail, food outlets, and coffee shops. Skilled in store operations, team leadership, inventory management, sales growth, and customer service. Experienced in managing online marketplaces, including Shopee and Tokopedia, covering order fulfillment, inventory control, and sales optimization.

A results-driven and proactive professional committed to achieving business targets and operational excellence.

Store Manager - Mentari Books (Mentari Group) - Subang, Jawa Barat

(2025-05)

• Managed daily bookstore operations to ensure smooth and efficient business activities
• Supervised, trained, and evaluated store staff performance
• Prepared employee work schedules and delegated daily tasks
• Monitored inventory levels and ensured product availability
• Maintained accurate inventory records and conducted regular stock audits
• Analyzed sales performance and implemented strategies to achieve sales targets
• Provided excellent customer service and resolved customer complaints effectively
• Managed cash handling, daily transactions, and financial reporting
• Organized product displays, promotions, and merchandising activities to enhance customer engagement
• Prepared daily, weekly, and monthly sales reports for management review
• Ensured store cleanliness, safety, and compliance with company policies

Supervisor - Gya Coffe

(2025-04 - 2025-05)

• Arrange employee schedules
• Ensure customer satisfaction with store services
• Provide work direction to employees
• Ensure and supervise employee work according to procedures
• Ensure all targets are in accordance with plans and procedures
• Solve operational problems
• Create policies and compile operational programs

Supervisor - PT Akur Pratama (Yogya Group) - Subang, Jawa Barat

(2022-04 - 2024-03)

• Ensuring customer satisfaction with store services
• Ensuring stock of goods is in accordance with consumer or market demand
• Supervising employees who work according to procedures
• Providing work directions to employees
• Providing rules for employees
• Providing schedules for employees
• Ensuring all targets are in accordance with plans and procedures
• Providing suggestions and criticisms to employees
• Creating and implementing short-term strategies

Intern - PT Pos Indonesia - Subang, Jawa Barat

(2020-09 - 2021-06)

• Inputting employee attendance on the SIMSDM website
• Recording the income and expenditure of office stationery (ATK)
• Notes in the agenda book related to incoming and outgoing letters provided and needed by the company
• Providing input for employees who work on Sundays and national holidays on the SIMSDM website so that when employees are on duty they can take attendance
• Employee Administration Archiving
• Check, input every item that enters and leaves the post office

Customer Service - PT BPR Tutur Ganda - Subang, Jawa Barat

(2021-01 - 2021-02)

• Serving Customers
• Carrying Out Account Opening, Account Closing and Blocking Customer Accounts
• Providing Product Offers to Customers

Intern - Polda Jawa Barat - Bandung, Jawa Barat

(2019-07 - 2019-09)

• Creating publications and documentation of internal and external events (Breaking news and Press Release)
• Media monitoring
• Social media maintenance
• Receiving news and publishing
• Managing various areas of communication

Bachelor - Communication Science - Universitas Komputer Indonesia (2016-07 - 2020-09)