Isma Handayani

Business Administration student with a concentration in Hospitality and Tourism Business at President University. Experienced in hospitality operations through internships in Indonesia and Malaysia, as well as event coordination and administrative support through organizational activities. Interested in Event marketing, Human Resources, Business Development, Project Coordination, Social Media Marketing, Tourism, and MICE, with a willingness to continuously learn and contribute in dynamic work environments.

Housekeeping Trainee at Hotel Amari Johor Bahru (2023-12 – 2024-05)

Worked in a multicultural environment, collaborating with colleagues from Malaysia, Chinese, Bangladesh, and Nepal.

• Conducted room inspections Inspected 15–23 guest rooms per shift to ensure cleanliness, quality, and service standards before guest arrival.
• Assisted in handling guest requests and coordinating lost-and-found items with the Front Office department.
• Supported Public Area and Laundry operations, including maintaining cleanliness and linen handling procedures.
• Developed strong communication, teamwork, attention to detail, and customer service skills in a hospitality setting.

Housekeeping Trainee at Hotel Inna Garuda Malioboro (2021-03 – 2021-06)

• Assisted daily housekeeping operations and room preparation activities.
• Ensured guest rooms met cleanliness and hospitality standards.
• Collaborated with operational teams to support guest comfort and service delivery.
• Strengthened service excellence, responsibility, and time management skills in a professional hospitality environment.

Bachelor of Business Administration in Hotel & Tourism Business Concentration – President University (2024-09)

Diploma in Hospitality Management Program – International Hotel Management School (IHMS), Bali (2022-07 – 2023-09)

High School Diploma in Hotel Major – SMK Karya Rini YHI Kowani, Yogyakarta (2019-07 – 2022-06)