Kusuma Ip

Bachelor Degree of English Literature at Satya Widya Surabaya that is a knowledge-curious, communicative, public speaking, and quick learner person. Field of interests: (customer service, receptionist, leadership, marketing and sales.)

Supervisor Frontliner at PT. Ella Karunia Estetika (Ella Skincare Surabaya) (2025-04 – 2026-04)

• Helping customers solve their problems
• Ensuring that clients have a positive experience
• Managing and leading the team
• Monitoring staff performance
• Handling customers complain
• Reporting to management
• Scheduling and workforce management

Frontliner at PT. Larissa Karunia Sejahtera (Larissa Aesthetic Center) (2023-03 – 2025-03)

• Maintaining customer satisfaction
• Delivering information
• Providing proactive customers
• Processing orders and transaction

Barista Part Time at PT. Sari Coffee Indonesia (Starbucks) (2019-05 – 2023-01)

• Developed and maintain the sales target every week and month
• Ensure inventory availability and delivery readiness of stock
• Build a good relation with customer and offer our highlight product
• Responsible to handle customer's need and complain

Tour Guide Intern at PEMKOT Surabaya (2018-08 – 2018-10)

• Being moderator at Museum 10 November Surabaya
• Giving the information to the tourists
• Accompany to moving around at Museum
• Giving best another places recommendations

Bachelor Degree in English Literature – Satya Widya Surabaya (2015-08 – 2019-11)