Michelle Adam

Food & Beverage Admin at Royal Tulip Gunung Geulis (2023-10 – Present)

Maintain and updates F&B files: Banquet event orders for the day, Daily F&B reports, F&B duty rosters, Room occupancy and Forecasts / budget
Ensures proper requisitioning and control of office supplies; follows up on delivery of materials where need
Handles and follows up assignments assigned by superior
Handles all appointments concerning the superior(s) and keeps track of his / her daily schedule and engagements
Take minutes forthe meeting as required; ensure to share minutes to all concerned
Maintain updated file of contracts and all matters pertaining to entertainers in hotel
Follows up on promotion details, upon instruction to ensure that necessary promotional materials (manuals, flyers etc.) are prepared

Greeter and Cashier at Royal Tulip Gunung Guelis, Fire Grill & Bar (2022-05 – 2023-10)

Compile, create and update guest database for restaurant
Update daily revenue report
Receive and update reservations and special requests by the guests
Take orders, process payments and address customer complaints and feedback
Anticipate guest needs and build rapport with customers
Identified and maximized sales opportunities and increased customerretention rates.
Maintained up-to-date knowledge of all retail promotions.

Waitress at Grand Mansion Menteng (2021-07 – 2022-04)

Served as a friendly, hardworking, and punctual employee.
Enthusiastically performed tasks that were outside of my job description such as administration
Led with a can-do attitude and a positive mindset.
Exhibited the willingness to take risks to achieve positive outcomes.
Executed determination and persistence in the face of adversity.
Remained open-minded and committed to advanced communication practices.
Handled food with sanitation and safety in mind.
Maintained up-to-date knowledge of all retail promotions.

Waitress at Wyndham Casablanca Jakarta, Riva Grill Bar & Terrace (2018-07 – 2021-06)

Food service duties in a high-end bar/restaurant specializing in Western cuisine.
Promoted specials and up-sellingmenu items to increase profits
Excelledinachallenging,high-volumeenvironment.Regularlydealingwith100+ covers during busy shifts
Learned to deliver first-rate customer service and gained multiple repeating diners turned regulars for the restaurant
Operate POS terminals to input customer orders and handle billing
Assist in training three new waiters ensuring attention to detail and comprehensive restaurant methodology and practices
Can switch between cashier, waitress, bartender and greeter

Waitress at Best Western The Lagoon Hotel (2017-01 – 2018-02)

Set-up, handle and clear up events in the restaurant for luncheon, meetings, birthday parties and BBQ at the poolside
Serving dishes and clearing up tables for the customers
Checked with customers to ensure that they are enjoying their meals and act to correct any problems
Assembled and served non-alcoholic beverages, alcoholic beverages, and delivered food orders
Provide food and beverage recommendations for the guests
Effectively handled customer complaints and special requests.
Maintain the cleanliness and hygiene of the restaurant's interior and equipment

Tentang