Assistant Manager Risk Management at PT. BTPN Syariah Ventura (2025-03 – 2026-03)
Financial Industry
- Supported the end-to-end implementation of the Enterprise Risk Management (ERM) framework, including drafting robust policies, procedures, and risk appetite limits.
- Ensured all risk management documentation and policy frameworks remained comprehensive, updated, and fully aligned with prevailing financial regulations.
- Conducted end-to-end identification, measurement, monitoring, and control of all risk types, managing inherent risks across diverse business and functional activities.
- Monitored the company's aggregate risk position, providing structured analysis categorized by specific risk types and operational functions.
- Overseed the identification and mitigation of IT Risks, actively contributing to IT Risk Management policies and strengthening internal controls within the technology sector.
- Executed and supported the continuous enhancement of a comprehensive internal control system throughout the organization.
- Facilitated active oversight functions for the Board of Directors (BOD), Board of Commissioners (BOC), and Sharia Supervisory Board (DPS) regarding risk governance and corporate compliance.
- Drove corporate anti-fraud awareness initiatives, cultivated an ethical culture, and prepared periodic anti-fraud strategy reports.
- Maintained seamless coordination and communication with internal business units and external stakeholders to guarantee optimal application of risk policies.
Assistant Manager Human Capital at PT. ARSA Indonesia (2024-10 – 2025-02)
Facility Services Industry
- Support in the recruitment process by supervising the recruitment team in sourcing candidates, conducting interviews, and coordinating the onboarding of new hires to meet staffing demands for both Head Office (HO) and field areas.
- Assist in developing training programs and materials alongside the Learning & Development team to enhance employee skills and performance across HO and regional personnel.
- Handle employee inquiries and resolve any HR-related issues or concerns in a timely manner, providing high-level support and troubleshooting related to HR technology, policy, and administration.
- Monitor employee performance management processes, providing guidance and support where needed to optimize workload distribution, staff assignments, and efficient workflows.
- Contribute to the development and implementation of HR policies and procedures while directing core administrative processes, including benefits administration and data reconciliation.
- Ensure compliance with labor laws and regulations across all end-to-end payroll processes, tax administration, and general HR service delivery.
- Support initiatives aimed at improving employee satisfaction and engagement by generating comprehensive employee data reports and HR system analytics to provide actionable recommendations for continuous workplace improvements.
- Developed and executed team KPIs to ensure strategic performance alignment across departments.
- Monitored key metrics and integrated KPIs with the Variable Compensation structure to optimize performance management and incentive distribution.
Corporate Human Capital System & Services at PT. Dharma Satya Nusantara, Tbk (2024-01 – 2024-04)
Palm Oil Plantation and Timber Industry
Human Capital Operations at PT. Dharma Satya Nusantara, Tbk (2019-02 – 2023-12)
Palm Oil Plantation and Timber Industry
- Managed and maintained the Human Resources Information System (HRIS), including system implementation, integration, and collaboration with third-party vendors for custom feature development based on organizational needs.
- Handled HR administration, including attendance tracking, overtime management, and health insurance claims.
- Oversaw employee benefits in alignment with company policies and actively contributed to the development of internal HR regulations.
- Supervised employee-related administrative processes, such as onboarding, personnel data management, payroll, and benefits.
- Prepared regular reports on workforce data and HR system effectiveness, providing strategic recommendations for process improvement.
- Provided technical and administrative support to employees regarding the HR system, handling inquiries and resolving issues related to HR technology.
- Responsible for managing end-to-end Compensation & Benefits processes, including data reconciliation specifically for project-based staff, expatriates (TKA), and subsidiary employees.
- Managed and completed accurate tax reconciliation processes.
- Established strong partnerships and ensured seamless payment processing to external stakeholders.
Supervisor Admin Project Mattel Indonesia at PT. Bintang Utama Mahakarya (2018-08 – 2018-12)
Advertising Services & Field Marketing
- Managed end-to-end payroll processes, including comprehensive attendance data reconciliation and payroll adjustments.
- Overseas HR administration functions, encompassing timekeeping, overtime management, and employee benefit claims.
- Coordinated with Area Administrators across Indonesia to facilitate payroll reporting, issuance of disciplinary warning letters, ID cards, employment certificates, and other administrative documents.
- Validated the issuance of Purchase Orders (PO) and Invoices, ensuring timely and accurate payments to third-party vendors.
Partnership Management Officer at PT. Telexindo Bizmart (2017-10 – 2018-07)
Contact Center Solutions & BPO Services
- Analyzing and mapping prospective partners, preparing monthly performance reports, and managing human resource requirements for partner organizations.
- Compiling employee data analysis reports to provide actionable insights for both management and partners.
- Maintaining strong relationships with existing partners, focusing on enhancing collaboration and driving partnership growth.
- Collaborating with supervisors and managers to identify and fulfill human resource needs within partner accounts.
- Sourcing and selecting top-tier candidates to ensure full alignment with partner-specific requirements.
- Monitoring employee performance within partnerships to ensure consistency with the partners' broader business objectives.
- Bridging partner needs with relevant services and solutions offered by the company.
Administration Staff at PT. Indolima Perkasa (2017-05 – 2017-08)
Advertising Services & Field Marketing
- Managed end-to-end payroll cycles, ensuring accuracy through rigorous attendance data reconciliation.
- Administered HR functions, including timekeeping, overtime management, and employee benefits.
- Collaborated with Area Team Leaders to facilitate payroll reporting and the issuance of disciplinary letters and official employment documentation.
Mobile Corporate Helpdesk at PT. Indosat Tbk (2015-07 – 2016-07)
Telecommunications Services Provider
- Recording all customer issue reports into the system in accordance with established procedures.
- Handling and resolving data package, network, account inquiries, unblocking requests, billing, payment, cancellation, and other issues for Silver and Gold tier customers promptly and efficiently, following standard operating procedures.
- Preparing detailed post-resolution reports for documentation and follow-up purposes.
Ticket Agent at PT. Caldera Indonesia (2014-01 – 2015-06)
Tourism and Hospitality Industry
Administration Assistant at PT. Caldera Indonesia (2011-12 – 2013-12)
Tourism and Hospitality Industry
- Managing HR administration, including attendance, overtime, and benefit claims for the General Affairs (GA) team and employees.
- Conducting research to arrange ticketing and travel itineraries in alignment with organizational budgets and requirements.
