Nikki Chadd

Customer-focused professional with over four years of experience supporting clients across events, travel coordination, administration, and customer service. Experienced in managing high volumes of enquiries, resolving complex issues, maintaining accurate records, and delivering exceptional customer experiences in fast-paced and fully remote environments. Most recently worked remotely as a Delegate Manager supporting international delegates across multiple countries and time zones, acting as the primary point of contact for enquiries, travel coordination, registration support, and issue resolution.

Recognised for strong communication skills, empathy, problem-solving ability, and a proactive approach to customer success.

Delegate Manager - Egg: Pharmaceutical & Healthcare Events

(2024-11 - 2026-01)

• Worked fully remotely while supporting delegates across Europe, North America, Asia-Pacific, and the Middle East.
• Served as the primary point of contact for customer enquiries, delivering timely support via email and telephone.
• Managed high volumes of communications while maintaining excellent response times and service standards.
• Investigated and resolved registration, travel, accommodation, and event-related issues.
• Maintained accurate customer records and databases, ensuring data integrity and operational efficiency.
• Collaborated with internal teams, suppliers, hotels, and venues to resolve customer concerns and improve service delivery.
• Supported customers throughout their journey, ensuring a positive and seamless experience from registration to event completion.
• Identified and resolved operational issues while balancing multiple priorities and deadlines.

Junior Project Manager - Shore Events

(2022-01 - 2024-06)

• Coordinated projects and supported clients across international events and incentive travel programmes.
• Managed stakeholder communications and supported issue resolution across multiple workstreams.
• Assisted with operational planning, documentation, supplier management, and customer communications.
• Maintained accurate project records and ensured tasks were completed efficiently and on schedule.
• Contributed to delivering high-quality customer experiences for corporate clients and VIP guests.

Event Stylist - To Have & To Hire

(2024-07 - 2024-11)

• Worked collaboratively with teams to deliver events to a high standard while meeting strict deadlines.
• Demonstrated strong organisational skills, adaptability, and attention to detail in fast-paced environments.

Brand Ambassador & Event Staff - Hap Solutions & KruLive

(2024-06 - 2024-08)

• Delivered customer-facing support at large-scale events and festivals.
• Assisted customers with enquiries and maintained positive customer interactions in high-volume environments.

Customer Service - Marks & Spencer | Lloyds TSB

Additional Customer Service Experience

• Assisted customers with enquiries, account support, and issue resolution.
• Maintained accurate records and administrative documentation.
• Delivered professional service while working to quality standards and deadlines.
• Handled sensitive customer information with professionalism and discretion.

PGDip - Event Management for Marketing & Communications - The Event Academy

BA (Hons) - Graphic Art & Design - Leeds Beckett University