Patricia Kwee

Detail-orientated corporate conference and event manager with 2 years of experience in coordinating company's conference, meetings, expos and events with an extensive background in the Hospitality industry. Well-organised and excellent time management.

Conference Reservations & Operations Supervisor The Parnell Hotel & Conference Centre (June 2021 – September 2023)

Auckland, New Zealand

Responsibilities

• Oversee all sales enquiries in conference department and prompt issuing of quote and contracts.
• Liaise with clients in the lead up to, during and following their events.
• Liaise with relevant departments of upcoming events and bookings.
• Follow up on conference sales leads and conducting site inspections.
• Participate in trade shows to capture new conference businesses.
• Follow up on conference updates and customer queries.

Duty Manager

Quality Hotel Parnell (December 2018 – June 2021)

Auckland, New Zealand

Responsibilities

• Ensured service runs smoothly while managing dining room, bar and administrative responsibilities.
• Maintained first-class service and developed excellent dining experience for all guests.
• Ensured conferences and events run smoothly.
• Ensure staff are well trained in the correct procedure for dining service and ordering etiquette and maintained a high level of morale and team cooperation.
• Ensured Health & Safety is up to standard and ensured restaurant security and policies are met.
• Complete cash-up and balancing of till after each shift.

Auckland Institute of Studies – Bachelor of Hospitality Management