Qory Rizkiyah

Senior HR & People Operations professional who bridges people and business operations, with 10+ years of experience across hospitality, F&B, tourism, and multi-location businesses, including 6+ years in managerial roles. Experienced in HR operations, workforce planning, talent acquisition, employee relations, performance management, HR policy and SOP development, payroll administration, compensation & benefits, and organizational development. Proven ability to partner with senior management to align people practices with operational needs, support business growth, build HR foundations, and strengthen organizational effectiveness in dynamic, fast-paced environments.

GROUP HUMAN RESOURCES MANAGER at PT. ANV Hospitality Group (2025-10 – Present)

Lead HR operations across two business units and multiple locations, supporting approximately 100 employees.

• Partner directly with Directors, Owners, and General Managers on workforce, organizational, and people-related matters.
• Lead end-to-end HR activities including workforce planning, recruitment, employee relations, performance management, contracts, payroll, and HR administration.
• Develop and implement HR policies, SOPs, and employment processes to strengthen consistency, compliance, and employee experience.
• Oversee compensation & benefits, payroll administration, and labor cost monitoring.
• Support business growth through workforce planning, organizational structuring, and talent acquisition.

HUMAN RESOURCES MANAGER at PT. Bali Kodama Wisata (2025-03 – 2025-09)

Led HR operations supporting organizational and business growth for an international destination management company serving the Italian and Spanish markets.

• Managed workforce planning, recruitment, employee relations, performance management, payroll, compensation & benefits, and HR administration.
• Developed and implemented HR policies and processes to improve operational consistency and compliance.
• Partnered with management to address workforce and organizational requirements.

HUMAN RESOURCES MANAGER at PT. The Brand Lab (2023-10 – 2025-03)

Built and managed the HR function to support business expansion across four retail locations.

• Led recruitment, onboarding, employee relations, performance management, payroll, and HR administration.
• Developed HR policies and SOPs to establish consistent people processes and operational standards.
• Implemented HRIS covering attendance, payroll, and employee data management.
• Supported the opening of four operational stores through workforce planning and recruitment.
• Strengthened employee engagement and communication through regular feedback and evaluation channels.

REGIONAL HUMAN RESOURCES COORDINATOR at PT. Mad Monkey Hostels Indonesia (2022-01 – 2023-09)

Coordinated regional HR operations across multiple hospitality locations.

• Managed recruitment, onboarding, and employee orientation across all levels, including expatriate employees.
• Maintained comprehensive HR records, databases, and employee documentation.
• Coordinated training, employee engagement, policy implementation, payroll, and benefits administration.
• Contributed to consistent service quality and team readiness during regional brand expansion.

HUMAN RESOURCES COORDINATOR at Hotel Royal Regantris Vila Karang (2021-06 – 2022-12)

Managed end-to-end HR operations including recruitment, payroll, and employee administration.

• Supported daily hotel operations through HR and General Affairs coordination.
• Acted as liaison between management and employees to ensure smooth operational communication.
• Established HR procedures that improved staff efficiency and service delivery.

EXECUTIVE SECRETARY TO GENERAL MANAGER at Hotel Vila Ombak (2015-12 – 2021-11)

Provided executive and administrative support to the General Manager.

• Coordinated calendars, meetings, appointments, conferences, business travel, and detailed itineraries.
• Prepared meeting minutes, reports, correspondence, and management information.
• Coordinated communication between the General Manager and department heads.
• Assisted with client contracts, documentation, and follow-up activities.

BACHELOR OF PSYCHOLOGY in Psychology – Universitas Muhammadiyah Malang (2004 – 2008)

BACHELOR OF HUMAN RESOURCES MANAGEMENT in Human Resources Management – STIE Yapan Surabaya (2008 – 2012)