Romeo Marindo

With over 16 years of professional work experience, I bring a strong background in business operations, strategic leadership & planning, operation improvement, and organizational development. My career includes 3 years in mining operation and 13 years in the F&B industry, where I have served in leadership roles including GM Operation, Operation Manager & Regional Manager. I have extensive experience leading and developing multi-layered organizations, managing 15+ senior supervisors, 10 outlet managers, 75 outlet leaders, and more than 250 team members (Regional : Bekasi, Jak-Tim, Bandung, Garut, Tasikmalaya, & Cirebon).

Across key business functions including operations, sales, SCM, and warehouse logistics. My leadership approach focuses on strategic planning, operational excellence, and sustainable business growth. Throughout my career, I have consistently driven operational efficiency, sales growth, and organizational capability development through data-driven decision making, strategic execution, and cross-functional collaboration.

GM Operation, Audit, & Risk Management - PT. Sarae Noarawon Sedaya (SARAE BAKERY) - Indonesia

(2024-08)

• Leading, managing, and developing all aspects of operations, sales, SCM, and the central kitchen for 8 branch outlets across three brands: Sarae Bakery, Sejoli Kantin, and LALABU Donat Labu.
• Role as CEO for LALABU Donat Labu and handling overall business process & strategy for the brand.
• Developing for business plan & strategy, operation improvement, & sales growth management.
• Coaching, counseling, motivating, and evaluating the performance of all operational leader & team.
• Drive people development and succession planning to cultivate new leaders & support company expansion.
• Present strategic company insights to top management during weekly and monthly meetings.
• Resolve complex strategic and technical operational issues that exceed the scope of supervision for SPVs, OMs, and Junior/Middle Managers.
• Analyze and evaluate quarterly and yearly sales growth to set targets and guide activation, action, and company strategies.
• Develop and refine branch sales strategies based on detailed analysis of customer transactions (TC and APC target).
• Define, operation audit, and continuous improvement implementation for QSC (Quality, Service, and Cleanliness), Halal implementation, Hygiene, and Food Safety.
• Implement strategies to enhance efficiency and cost control, including labour cost, COGS, foodcost, overhead, spoil or waste products.
• Manage, analyze, and evaluate forecasting and planning for both product and raw material ODP (Operational Daily Plan) across all outlets and production facilities.
• Oversee planning and strategy to achieve a target valuation of IDR 15-20 billion yearly across 9 outlets (Brand: Sarae Bakery, Sejoli, and Lalabu Donat Labu).
• Monitor and evaluate the timeplanning and breakdown of both long-term and short-term strategic marketing projects.
• Ensure seamless SCM operations, including distribution and consistent availability of raw materials.
• Provide insightful analysis and improvements for weekly reports submitted by all operational, production, and logistic / SCM department.
• Analyze and improve operational action plans by implementing Corrective and Preventive Action (CAPA).
• Enhance and evaluate service excellence, speed of service, operation checklist, the optimization of zero-complaint initiatives, and database collection & improvement.

Regional Operation Manager (AREA Bandung, Bekasi, & Jawa Barat) - PT. Platinum Wahab Nusantara Tbk. (TEGUK Indonesia) - Bandung, Bekasi, Jawa Barat

(2023-11 - 2024-08)

Providing leadership coaching, people development program, and performance evaluations for a large team managing operations across 80+ outlets in Jakarta and West Java regions.

• Providing leadership coaching, people development program, and performance evaluations for a large team, including 250-300 crew members, 70+ store leaders, 10+ store managers, and 10+ supervisors.
• Resolve complex problem operational issues that have not been successfully addressed by store managers & supervisors.
• Develop and implement strategies to achieve monthly sales targets of over IDR 4 billion across 80+ outlets in Jakarta (Jak-Tim) & West Java (Bandung, Garut, Tasikmalaya, Cirebon, Bekasi, and Karawang).
• Implementing, developing, and evaluating the company's QSC strategy (Quality, Service, and Cleanliness) management, include implementation of operational continuous improvement.
• Formulate cost control & efficiency control strategies for managing costs related to P&L company, labour cost, COGS, food cost, overhead, and spoil or waste product.
• Develop and implement sales action plans outside of the stores, including canvassing, door-to-door sales, open tables, drive-thru, online and offline flyers, events/bazaars, openbooths, and local promotions.
• Control and strategically P&L management stability, business plans, cost management, and sales growth.
• Oversee and monitor the operational implementation for SLHS, Halal Certification, Food safety, Hygiene, and Sanitation standards.
• Manage and oversee the new store opening process, including coordination for asset distribution, maintenance, raw materials, and liaison with the legal division for permits.
• Actively ensure and manage the supervisor survey process for events, large product orders, and open-booth parties to increase off-premise revenue.
• Improvement for service excellence, promotion, speed of service, and quality consistency (QSC).
• Provide analysis and strategic insights for SCM, forecasting, logistics, and inventory to streamline operations.
• Analyze and provide insights on presentations and reports from all leaders and implement preventive improvements for future action plans.
• Ensure a smooth supply chain for all outlets, guarantee the availability of raw materials, and prevent out-of-stock (OOS) situations.
• Present consistent reports to the GM Operation and company stakeholders by weekly & monthly report.

Operational Manager (Store & Warehouse) - PT. DIIA Berdua Indonesia (Jenna & Kaia - Fashion) - Indonesia

(2021-12 - 2023-11)

• Developing and executing strategic plans to achieve sales targets and drive revenue growth across 17 outlets & 2 warehouses.
• Managing and leading team, including 3 supervisors, 17 store leaders, 40 staffs & operational / warehouse crews.
• Drove efficiency and cost reduction in human resources (labour cost), logistics, and OPEX through effective workflow management and lean practices.
• Ensured a seamless and efficient supply chain by managing the distribution of finished goods and proactively preventing out-of-stock (OOS) situations.
• Maintained strict inventory control by monitoring stock levels, ensuring safety stock, and managing all inbound and outbound logistics for the main warehouse.
• Provided daily problem-solving and operational support for both the retail outlets and the warehouse.
• Analyzing team / leader reports and provided strategic insights for future action plans and continuous improvement initiatives for outlets & warehouses.
• Ensured strict adherence to company standards for cleanliness, hygiene, and sanitation across all outlets and warehouses.
• Actively participated in off-site events, bazaars, and pop-up booths to drive additional revenue stream outside of the retail locations.
• Delivered consistent weekly & monthly report to the GM Operation and stakeholders for the achievement target, sales, efficiency, KPI team Progress, and corrective and CAPA problem solving.
• Conducted regular performance appraisals for all supervisors, administrators, and warehouse staffs.

Chief Operating Officer (COO) - PT. Iderasa Berkah Indonesia (Frozen Food & Supply) - Indonesia

(2017-06 - 2021-10)

Managing and evaluating process of PPIC, forecasting & planning, demand, and production schedules. Overseeing and monitoring QA/QC management for both raw materials and finished goods across frozen food operations.

• Managing & evaluating process of PPIC, forecasting & planning, demand, and production schedules.
• Overseeing and monitoring QA/QC management for both raw materials and finished goods.
• Managing warehouse logistics, organization, and process improvements for both inbound and outbound.
• Controling & implementing foundational principles for Halal Certification, SLHS, and standard GMP within all operational processes.
• Improving hygiene/ sanitation systems, cleanliness, and the implementation of 5R/5S principles.
• Approving and ensure the seamless flow of raw material demand planning, procurement, and distribution.
• Manage the development and efficiency of operational staff (labour cost) and handle daily problem-solving in operational & production activities.
• Analyzing and providing insights from operational progress reports to guide CAPA action for continuous improvement.
• Controling production productivity, cost control, raw material quality, and inventory stock turnover.
• Evaluating the performance of all employees in production and logistics, including supervisors, administrators, operators, and general staff.
• Developing and overseeing operational SOPs and KPIs for production, logistics, & distribution staff.
• Colaborating with procurement division for manage vendor sourcing, evaluation, and QC system of food raw material.
• Facilitating cross-divisional communication through regular coordination weekly & monthly meetings managerial presentations.

Production & Factory Manager - PT. Citarasa Prima Indonesia Berjaya (NOW : Part Of SALIM Group) - Indonesia

(2015-06 - 2017-05)

• Overseeing and planning production operations, production forecast, and PPIC.
• Managing forecast, demand planning, operational strategy for supplying products to restaurant clients.
• Developing and evaluating SOPs for production operations and warehouse logistics.
• Overseeing inbound and outbound processes for raw materials and finished goods in logistics.
• Driving cost reduction, cost management, and efficiency across machinery, labour cost, COGS, and food raw materials.
• Implementing food safety, continuous improvement strategies within operations, and problem solving.
• Evaluating, analyzing, and assess daily reports and employee performance.
• Ensuring the application of hygiene, food safety, cleanliness, lean systems, and 5S/5R principles.
• Collaborating with other divisions, including purchasing, restaurant operations, partnerships franchise, and marketing.

Store Manager - PT. Citarasa Prima Indonesia Berjaya (NOW : Part Of SALIM Group) - Indonesia

(2014-03 - 2015-06)

• Managing operation and network of 5 company-owned restaurants (2 outlet nasgor mafia and 3 outlet warunk upnormal).
• Drove the implementation of service excellence initiatives and TC APC monitoring.
• Managing and monitoring regular quality control for both raw materials and finished products.
• Developing and controlling operational SOPs and KPIs for all outlet leader and staff.
• Ensuring strict adherence to hygiene / sanitation, food safety implementation, 5R/5S principles, and cleanliness standards.
• Monitoring operational self-audit per outlet and guaranteed the successful implementation of CAPA problem solving & preventive.
• Oversaw raw material storage and processing, while also driving efficiency in COGS.
• Managing and oversaw employee performance, labour cost controlling, & daily operations.
• Delivered comprehensive monthly and daily reports to BOD for operational progress and development.

Operation Auditor - PT. Citarasa Prima Indonesia Berjaya (NOW : Part Of SALIM GROUP) - Indonesia

(2014-01 - 2014-03)

• Managing and handling operational audit, ensuring strict adherence to SOPs and quality control standards.
• Developing and implemented a comprehensive set of operational SOPs for both front-of-house and kitchen staff.
• Ensuring running for implementation of food safety, halal, SLHS, and hygiene / sanitation outlet.
• Designing and maintain the documentation and archiving system for all operational audit data.
• Preparing and presenting weekly and monthly reports directly to the BOD company.

Design Sequence Supervisor - PT. Bangun Karya Pratama Lestari (BKPL) - Mining Contractor - Indonesia

(2011-08 - 2013-12)

• Analyzed mine design, conducted surveys, and monitored all field operations.
• Analysis on heavy equipment fleet performance and cycle times, while also evaluating the match factor (MF).
• Prepared and delivered technical mining presentations, and served as a moderator for presentations to management and the Board of Directors.

Mine Design Staff - PT. Bangun Karya Pratama Lestari (BKPL) - Mining Contractor - Indonesia

(2011-02 - 2011-07)

• Mine planning, surveying, and operational monitoring

Admin Magang - PT. Pamapersada Nusantara (PAMA) - Indonesia

(2010-09 - 2010-12)

• Internship Program, surveying, dan engineering.

Bachelor - Physics - Universitas Sriwijaya (2005-08 - 2010-08)

High School - Ipa - SMA Negeri 1 Unggulan MUARA ENIM (2002-06 - 2005-05)