Ryan Achmad

Network Operations Center (NOC) professional with experience in network monitoring, troubleshooting, incident handling, and network device configuration across Core Network, FTTH, and Broadband Wireless Access (BWA) BTS infrastructure. Experienced in real-time network monitoring, alarm and log analysis, incident ticket management, technical escalation, and coordination with relevant teams to maintain network availability and service performance. Strong attention to detail, responsive incident handling, and problem-solving skills, with additional interests in system administration, security systems, and Roblox game development.

Network Operations Center (NOC) — BWA (Broadband Wireless Access) BTS at PT Starcoms Solusindo (2025-01 – Present)

• Monitored BWA BTS and SD-WAN network infrastructure in real time to maintain network availability and service performance.
• Performed troubleshooting of network and service disruptions, including BWA and SD-WAN connectivity issues, to support timely incident recovery.
• Monitored and analyzed network performance, alarms, and logs using Zabbix, PRTG, The Dude, and Cacti to identify potential issues and support incident investigation.
• Monitored and supported Ubiquiti network devices and infrastructure as part of network operations and troubleshooting activities.
• Managed incident tickets and monitored issue resolution throughout the escalation process.
• Coordinated and escalated technical incidents with relevant technical teams to accelerate troubleshooting and network recovery.
• Supported service quality and network stability through continuous monitoring, incident response, and coordination with technical teams.

Network Operations Center (NOC) at PT Kingpolah Network Solutions (2024-01 – 2025-01)

• Performed real-time monitoring of network infrastructure across Core Network, FTTH, and Point of Presence (POP) environments.
• Troubleshot network disruptions and supported configuration of Core Network, FTTH, and POP devices.
• Analyzed network alarms and device logs to identify and investigate service issues.
• Managed incident tickets and tracked incidents through the resolution process.
• Coordinated with relevant technical teams for incident escalation and service recovery.
• Supported network availability, service performance, and operational stability through continuous monitoring and troubleshooting.

Science (Ilmu Pengetahuan Alam) in Science – SMAN 1 Kalijati (2021-01 – 2024-01)