Saury Ramadhan

A highly competent IT professional with experience in Network Security, Technical Support, and Management Information Systems. Strong analytical and problem-solving skills with the ability to handle incidents, troubleshoot systems, and support business operations. Able to communicate effectively in English.

Security Operations & Tech Support at PT Telekomunikasi Indonesia International (Telin) (2024-08 – Present)

• Monitor network and security systems to ensure service availability and protection against cyber threats
• Analyze system alerts, logs, and incidents using monitoring tools
• Investigate and respond to outages, security incidents, and performance issues
• Troubleshoot network, server, and system-related problems
• Provide remote and onsite technical support to users and customers
• Escalate critical incidents and coordinate with vendors for resolution
• Maintain documentation, reports, and ticket updates
• Ensure compliance with security and operational procedures

IT Assistant – Management Information System at PT ASUS Service Indonesia (2021-03 – 2024-03)

• Managed office network infrastructure and IT operations
• Maintained hardware, software, CCTV, and IT peripherals
• Handled IT asset inventory and documentation
• Created and managed user domain accounts
• Coordinated with vendors for procurement and issue resolution
• Supported ITSM processes and system operations

IT Assistant at PT Viking Engineering (2016-10 – 2020-03)

• Maintained office network and internet connectivity
• Supported hardware, software, and IT infrastructure maintenance
• Ensured all IT systems and peripherals functioned properly

HR Assistant (Concurrent Role) at PT Viking Engineering (2016-10 – 2020-03)

• Maintained employee records and HR databases
• Published job postings and scheduled interviews
• Prepared HR reports and documentation
• Assisted in developing internal guidelines and policy documents

Web Designer (Internship) at Innovative Mind (Malaysia) (2016-09 – 2016-09)

• Designed and maintained client websites
• Updated and improved website content and layout

Document Clerk (Contract) at PT SMOE Indonesia (2012-09 – 2012-09)

• Managed engineering documents, drawings, and records
• Verified document accuracy and completeness
• Coordinated document distribution across departments

IT Support (Internship) (2011-07 – 2011-09)

• Maintained office network and IT systems
• Monitored PBX systems and IT infrastructure
• Ensured proper functionality of IT equipment

Diploma IV in Multimedia & Networking – Politeknik Negeri Batam (2012 – 2016)

Software Engineering – SMK Permata Harapan (2009 – 2012)