Savira Tasya

A results-driven and customer-focused professional with over 3 years of experience in the banking and service industry, currently serving as a Social Media and former Call Center Agent at Bank Rakyat Indonesia. Demonstrated ability to manage high-volume customer interactions across multiple channels and resolve complex issues such as fraud, transaction failures, and account inquiries while maintaining service quality targets. Proficient in using CRM tools like Salesforce and Avaya for accurate case management.

Known for strong communication, problem-solving skills, and a service-oriented mindset, with the ability to work effectively under pressure in fast-paced environments.

Social Media Agent at Bank Rakyat Indonesia (2024-04 – 2026-05)

• Handled an average of 120+ customer interactions daily across multiple digital platforms, ensuring responsive and consistent service delivery.
• Analyzed and escalated complex issues (e.g., payment failures, fraud cases, and account discrepancies) to relevant departments with structured reporting.
• Maintained an efficient Average Handling Time (AHT) of 5 minutes while ensuring service quality.
• Monitored and followed up on overdue cases to minimize escalation risks and improve resolution turnaround time.
• Utilized CRM and communication tools such as Salesforce and Avaya to manage workflows, track interactions, and ensure data accuracy.

Call Center Agent at Bank Rakyat Indonesia (2023-06 – 2024-04)

• Managed high-volume inbound calls (50+ calls per day) to handle customer inquiries related to banking products, transactions, and service issues in a professional and timely manner.
• Provided prompt resolution for critical cases such as fraud, phishing incidents, and lost debit cards, including executing preventive actions and delivering customer education.
• Conducted proactive follow-ups on pending cases to ensure timely resolution and maintain high levels of customer satisfaction.
• Ensured strict compliance with data confidentiality standards while delivering clear, accurate, and policy-aligned communication.

Call Center Agent at Bank Syariah Indonesia (2021-05 – 2023-06)

• Handled inbound customer calls related to account inquiries, banking products, policies, and service requests with a professional and customer-oriented approach.
• Identified customer needs, investigated issues, and provided effective solutions to resolve complaints and improve service experience.
• Clearly communicated banking policies, fees, and procedures to ensure customer understanding.
• Monitored customer account status, including tracking transactions, payments, and account activities.
• Assisted customers in handling sensitive cases such as fraud, theft, and identity misuse while maintaining strict data confidentiality.
• Supported customer service operations by processing debit card blocking for lost or stolen cards efficiently.
• Compiled feedback and generated reports on customer complaints to support service improvement.

Freelance at UncelWind Wedding Organizer (2022-10 – 2022-10)

• Coordinated wedding event preparations, including scheduling, logistics, and ensuring all arrangements aligned with client expectations.
• Managed communication with clients and stakeholders to ensure smooth execution of event.
• Assisted in organizing and preparing all necessary resources for the bride, groom, and family members.
• Supported on-site event operations, including guest handling and ensuring adherence to the event rundown.
• Maintained overall event quality by ensuring the wedding proceeded smoothly and professionally.

Education Counselor at Kelas Pintar (2021-03 – 2021-05)

• Conducted B2B activities by identifying and approaching potential partners to expand business opportunities.
• Performed client visits, presentations, and negotiations to promote educational products and services.
• Managed daily operational tasks related to client engagement and business development activities.

Training at Pastry Section at Hotel Borobudur Jakarta (2020-01 – 2020-03)

• Assisted in preparing and setting up food items, including desserts and condiments, for buffet services (breakfast, lunch, and dinner).
• Produced various pastry and dessert items for restaurant, banquet, and gourmet service needs.
• Maintained cleanliness and organization of food preparation areas in accordance with hygiene and safety standards.
• Supported senior kitchen staff in preparing food for large-scale events and operational instructions.
• Gained knowledge and practical understanding of food safety standards through training.

Associate Degree in Hospitality – Akademi Pariwisata Jakarta (2017 – 2020)

High School in Social Science – SMA Negeri 27 Jakarta (2014 – 2017)