Silvia Pusparini

Operations and Sales professional with 20+ years of experience in hospitality and service industries. Experienced in sales, customer relationship management, team leadership, operational excellence, and business development. Proven ability to drive revenue, improve customer satisfaction, and deliver results in fast-paced environments.

Manajer Operasional at AUTO SEHAT CLINIC ALFALAH (2024-09 – 2026-04)

• Managed end-to-end operations across carwash, workshop, and detailing units, ensuring service efficiency and quality control
• Increased customer satisfaction and retention through process improvements and team performance management
• Monitored KPIs, controlled operational costs, and drove revenue growth through service optimization

Manager at MOUNTAIN CAFE (2023-11 – 2024-06)

• Oversaw daily F&B operations including staff supervision, inventory management, and customer service excellence
• Implemented marketing and promotional strategies to increase sales and customer traffic
• Maintained service standards and ensured smooth coordination between front-of-house and kitchen teams

Operations Manager at ANDOS CAFE & CARWASH (2022-07 – 2023-10)

• Led integrated operations of café and carwash services to maximize productivity and customer experience
• Developed and enforced SOPs to improve workflow efficiency and service consistency
• Boosted revenue through upselling, promotions, and customer engagement strategies

Manajer Operasional at TAMAN AIR PERCUT (2018-04 – 2019-06)

• Supervised daily operations of facilities, ensuring safety compliance and customer satisfaction
• Managed workforce scheduling, maintenance operations, and vendor coordination
• Increased visitor volume through event planning and strategic partnerships

Human Resources Development Manager at HOTEL AMALIUN (2015-03 – 2017-06)

• Managed full-cycle recruitment, onboarding, and employee relations processes
• Developed HR policies and ensured compliance with labor regulations
• Delivered training and development programs to improve employee performance

Head of Marketing Unit at HOTEL BUMI ASIH (2010-06 – 2015-02)

• Led marketing strategy to increase occupancy rates and brand awareness
• Built and maintained partnerships with corporate clients and travel agents
• Conducted market analysis to optimize pricing, promotions, and sales performance

Sales and Marketing Manager at GRIYA HOTEL (2009-01 – 2010-05)

• Developed and executed sales strategies to achieve revenue targets
• Managed key accounts and negotiated corporate contracts
• Coordinated marketing campaigns to enhance brand visibility and lead generation

Manajer Operasional at WISMA MERBAU (2006-12 – 2008-12)

• Directed hotel operations, ensuring service quality and operational efficiency
• Managed staff performance, budgeting, and daily business operations
• Improved operational processes to increase productivity and cost efficiency

Senior Sales Executive at PT. PANTAI CERMIN THEME PARK (2005-08 – 2006-11)

• Achieved sales targets through corporate partnerships and promotional campaigns
• Managed key client accounts and maintained long-term business relationships
• Identified new market opportunities to increase ticket sales and revenue

Sales Executive at GARUDA PLAZA HOTEL (2000-04 – 2005-07)

• Generated leads and converted prospects into clients to increase occupancy rates
• Maintained strong client relationships and handled booking negotiations
• Supported marketing initiatives to drive brand awareness and sales growth

Management Informatika Komputer in Management Informatika Komputer – AMIK KESATRIA (1999)