Stephanie Liem

Reservation & Admin (Remote) (January 2025 – Present)

Freelance E-commerce & Virtual Assistance (January 2025 – Present)

Set up on online travel agent for villa (Agoda, Booking.com, Airbnb)
Manage OTA extranet (rate, availability, promotion and content)
Provide OTA extranet training
Do administrative tasks (arrange schedule, book transportation & accommodation, arrange travel itinerary, make online purchase)

Pre-opening Project (January - March 2026)

Set up online travel agent for villa (Airbnb, Booking.com, Traveloka, Tiket.com)
Set up villa rate & package
Create SOP for Front Office, Reservation, and Housekeeping
Create template for reservation and reception (reservation list, villa calendar, confirmation letter, invoice, registration form, guest review)
Set up villa Whatsapp business
Set up Instagram and linktree for villa
Manage villa inventory
Record villa expenses

E-commerce & Reservation Supervisor(January 2019 - December 2024)

Manage OTA extranet and channel manager (rate, availability, promotion, content)
Set up sales budget, room rate and hotel package
Maintain hotel website (update new information, special offer)
Create contract agreement with travel agent, corporate, and government
Handle and follow up reservation and input to system
Analyze data for market development
Responsible and report to accounting OTA commission
Create weekly and monthly sales report
In-charge at Front Office as supervisor, handle guest complaint and make sure Front Office operation running well

E-commerce & Reservation Supervisor (September 2013 - September 2018)

Sales Executive (April 2012 - August 2013)

Reservation (April 2011 - March 2012)

JOCS Boutique Hotel & Spa

FB Service (Internship) (August 2010 - January 2011)

Nikko Bali Resort & Spa

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