Sushilo Prasetyo

With a solid background in IT Support and experience as a Cloud Engineer, I have developed a strong ability to optimize and manage technology operations efficiently. I continuously expand my knowledge through both formal training and hands-on experience, while strengthening my capability in managing cloud-based systems and operations. I am committed to enhancing my technical expertise and contributing to the development of scalable, high-quality, and innovative technological solutions.

Junior Engineer – Microsoft Support Operations at PT. Sigma Cipta Caraka (Telkomsigma) (2025-07 – Present)

• Acted as Person in Charge (PIC) for Managed Operations Team, overseeing daily operations, coordinating workload distribution, and handling escalations to ensure SLA adherence.
• Provided technical support and resolved cloud infrastructure issues, handling 50+ incidents per week while maintaining SLA compliance using Admin Center Microsoft-based services and tools.
• Monitored and maintained cloud resources and Log Analytics to ensure system reliability and availability.
• Investigated and analyzed incidents, contributing to a 20% reduction in resolution time through effective troubleshooting and root cause identification.
• Collaborated with cross-functional teams and supported cloud operations for enterprise projects, ensuring stable and consistent service delivery.
• Created technical documentation and knowledge base articles to reduce recurring issues and improve troubleshooting efficiency.
• Prepared and delivered operational reports (incident trends, SLA performance, system health) to improve team performance and service quality.

Data Entry Specialist at PT. Rajawali Berdikari Indonesia (Radikari) (2025-02 – 2025-04)

• Performed data verification and input validation for over 2050 entries per week, ensuring 98% accuracy in database records.

IT Support Technician (Intership) at Plasa Telkom (2021-05 – 2021-07)

• Conducted wireless network installations for 5+ clients, maintaining an average client satisfaction rate of 90%.
• Managed and maintained the Telkom server for 20+ employees, ensuring 99.9% server uptime and optimal performance.

Computer Technician (Intership) at AM Computer & Digital Photo (2021-02 – 2021-04)

• Provided troubleshooting and repair services for 10+ laptops per month, reducing user downtime by 20%.
• Installed and configured CCTV systems for 15+ locations, enhancing security and surveillance capabilities.

IT Support Technician (Intership) at Pengadilan Negeri Enrekang (2020-07 – 2020-12)

• Managed and updated the Enrekang District Court website, improving user engagement by 25%.
• Regularly performed backups for critical data, ensuring no data loss incidents during system updates.
• Conduct wireless network installations for 5+ WiFi, increase operational levels by 90%.

Bachelor of Informatics Engineering in Informatics Engineering – Universitas Teknologi Yogyakarta (2021-10 – 2025-04)

Senior High School in TKJ (Teknik Komputer dan Jaringan) – SMK LATANRO (2018-07 – 2021-05)