Anna Abrokwa
Sales Representative,Customer experience Personnel, Marketer and hospitality Services
Hire this person
Send a job offer directly to this candidate
About
Motivated and results-driven Hospitality and Tourism Management professional with 3 years of hands-on experience in guest services, operations management, and event planning. Adept at delivering exceptional guest experiences, optimizing team performance, and ensuring smooth daily operations. Seeking to contribute expertise to a dynamic team in a leadership role within the hospitality or tourism industry.
Experience
Sales Representative at Zakour Trading Limited (2025-01 – 2026-08)
- Attends to customers needs
- Negotiate pricing, terms, and conditions
- Address client questions, concerns and objections effectively
- Maintain records of sales activities, client interactions and feedbacks
- Close deals and secure purchase orders
Internship at Ghana Tourism Authority (2024-05 – 2024-08)
- Managed customer inquiries and provided support to tourists by answering questions about travel destinations, services, and accommodations.
- Participated in fieldwork and site visits to assess tourist attractions and gather feedback for improvements.
- Contributed to the development of promotional materials such as brochures, flyers, and videos.
- Assisted in organizing and coordinating tourism events, such as festivals, cultural tours, and industry conferences.
Kitchen Supervisor at Solace Hospitality Service/Nyaho Medical Center (2021-10 – 2021-01)
- Supervising and maintaining inventory and order new items as needed.
- Ensure compliance with food and health safety regulations.
- Assist in general management task.
- Schedule and distribute payroll checks.
- Ensure customer satisfaction and retention.
National Service Personnel at Food and Drugs Authority (2019-09 – 2020-10)
- Advocating the right and safe disposal of contaminated products.
- Promote and protect public health by allowing approval of safe and effective drugs on the market.
- Monitor safety of consumer products.
- Market surveillance and ensuring product regulation of drugs is adhered.
Internship at Holiday Inn – Food & Beverage Department (2018-06 – 2018-09)
- Adhere to timing standards for products and services.
- Coordinate with kitchen staff to deliver accurate food orders.
- Apply positive suggestive sales approach to guide guests.
- Look for ways to consolidate service and increase table turns
Education
Bachelor of Technology in Hospitality and Tourism Management – Ho Technical University (2024-09)
HND in Hotel Catering and Institutional Management – Accra Technical University (2019-11)
