Mateusz Dresler

Trust & Safety and Regulatory Affairs professional with 4+ years of experience supporting global technology platforms through content policy enforcement, abuse prevention, monetization policy operations, regulatory compliance, and operational excellence. Experienced in leveraging data analytics and Generative AI to improve policy implementation, automate workflows, identify abuse trends, and enhance user safety outcomes. Proven ability to investigate escalations, exercise sound judgment on sensitive content, collaborate with cross-functional stakeholders, and drive scalable solutions in fast-paced, high-volume environments.

Platform Trust & Safety Associate / Regulatory Affairs Specialist - Accenture - Dublin, Ireland

(2022-05 - 2026-05)

• Processed and assessed on average 30 to 40 cases daily across content safety, monetization, abuse prevention and intellectual property policy, consistently achieving a 98% accuracy score and an average handle time of just 10-13 minutes per application.
• Trained and mentored 8 colleagues on policy interpretation, escalation handling and enforcement best practices, contributing to improved team consistency and attaining the targeted average handle time and minimizing false positive and negative errors.
• Extensive crisis management experience through managing real-time escalations and requests regarding criminal content from law enforcement within two hours of a notice
• Took the initiative to design a dashboard documenting the trends and types of violations in applications of various types such as user generated content, and personal loan applications, enabling team leads to communicate with upper management where personnel and training resources need to be allocated, leading to a 35% reduction in reviews of “safe” applications and an 80% surge in reviews conducted on applications that fit recent trends.
• Served as the main point of contact for my employer’s clients for over 2 years with regards to providing updates on policy violation trends and providing feedback on the efficacy of the latest guidelines, contributing to my team having a 93% client satisfaction score, compared to the division average of 77%.

Superintendent & Reasonable Accommodations Officer at the Leaving Certificate Examinations - Department of Education & Skills - Dublin, Ireland

(2018-06 - 2019-07)

• Ensured the timely commencement and end of exams by coordinating with half a dozen officers in charge of distributing exam booklets, room preparation, and security screening, exceeding the internal guideline of a 5-minute margin of error.
• Managed the special needs of students with learning difficulties, including translating speech to text using simple language and setting up and aiding in the use of the TextHelp software package, ensuring that no student complained about the exam not meeting their unique learning needs.

B.A. (Honours) - Business, Economics, Political Science & Sociology (BESS) - Trinity College Dublin (2021)

Chartered Financial Analyst Preparatory Course - Warsaw, Poland (2022)