Nikolina

Highly organised professional with a strong background in executive-level coordination, luxury hospitality, and client-facing operations. Experienced in managing complex schedules, international travel logistics, and high-pressure environments requiring precision, adaptability, and confidentiality. Proven ability to act as a trusted point of contact, streamline communication across stakeholders, and deliver seamless support to senior leadership and high-net-worth individuals.

Combines operational expertise with a proactive, solution-oriented approach and exceptional attention to detail.

Founder & CEO at Bon Monde j.d.o.o. (2024-10 – Present)

• Established a boutique management consultancy, providing high-level executive support and strategic consulting to clients
• Manage all aspects of the enterprise, including complex scheduling, financial forecasting, and stakeholder communications
• Coordinate international travel logistics end-to-end, including itineraries, bookings, and last-minute changes
• Act as a trusted gatekeeper and primary point of contact, handling confidential information with full discretion

Villa Supervisor at Maslina Resort, Relais&Châteaux (2024-03 – 2024-09)

• Act as the primary point of contact for UHNW guests and agents, managing pre-arrival communication, confidential preferences, and bespoke itineraries with complete discretion
• Coordinate daily operations across Housekeeping, F&B, Maintenance and external contractors, ensuring same-day execution of all requests
• Own end-to-end guest experience setup, anticipating needs and resolving issues before escalation
• Produce monthly revenue and FF&E/OE inventory reports, maintaining cost-conscious tracking and identifying savings opportunities
• Tools: Diventa, Flexkeeping, MS Office

Crewing & General Assistant at InterTibesti d.o.o. (2023-11 – 2024-02)

• Supported senior management in cargo ship operations, acting as gatekeeper for crewing documentation, certifications and IMO compliance (ISM, MCU, ITF)
• Managed CrewInspector database, business administration, and time-critical correspondence with agencies, legal and HR contacts
• Delivered precise, same-day execution on crew changes, licenses and regulatory filings under high-pressure deadlines
• Maintained absolute confidentiality of personnel and operational data

Quality Manager / Assistant GM at Hotel Split (2023-05 – 2023-10)

• Served as executive deputy to General Manager, protecting the calendar and priorities during absences and acting as hotel host for VIP stakeholders
• Led Total Quality Management, revenue tracking, and crisis management protocols - delivering daily status summaries and decision-ready briefings

Sales Representative / Wine Specialist at Moments - Wine&Fine Shop (2023-02 – 2023-04)

• Served as a lead brand ambassador, managing high-profile client interactions and delivering impeccable service within the luxury retail sector
• Orchestrated logistical tasks, including inventory management and personnel scheduling, maintaining meticulous workspace standards and operational precision

Senior Receptionist at HVAR [PLACESHOTEL] by Valamar (2022-05 – 2023-01)

• Managed front-of-house operations with a focus on quality management and executive communication, utilising advanced PMS and communication softwares (Opera, Flexkeeping), ensuring flawless cross-team coordination
• Handled sensitive guest data and complex financial transactions, ensuring total compliance with privacy standards and internal auditing procedures
• Exceptional organisation and speed; proficient in MS Office suite

Receptionist / Office Coordinator at Hotel Jägerhorn (2021-10 – 2022-04)

• Owned inbox, phone, and appointment scheduling as de facto gatekeeper for management and partners
• Created and maintained digital/hardcopy filing systems, managed reservations (Cloudbeds, eVisitor), and issued pro-forma invoices for agencies
• Produced weekly financial reports, handled refunds, purchasing and stock control - consistently identifying efficiencies
• Resolved unexpected operational issues same-day with a solutions-first mindset

Front of House (Administrative & Guest Relations) at Boutique hotel Boškinac, restaurant, tavern and winery (2021-07 – 2021-09)

• Delivered 360° guest and event coordination: reservations (Remaris), calendar management, correspondence, and VIP service delivery
• Managed purchasing, deliveries, and daily stock takes with strict cost control; produced weekly financial reports
• Supported multi-unit operations (Hotel, Winery, and Restaurant), demonstrating high adaptability and the ability to manage diverse professional priorities simultaneously

Fine-dining Server at Michelin* restaurant Boškinac (2021-05 – 2021-07)

• Delivered elite-level service in a Michelin-starred environment, requiring rigorous attention to detail, professional mannerism, and the anticipation of guest needs
• Collaborated closely with senior management and kitchen teams to ensure the seamless execution of high-pressure service periods
• Coordinated marketing and sales initiatives across departments, driving proactive solutions and resource-efficient execution

Sales Representative / Coffee Specialist (VM) at SF1 Coffee d.o.o. Croatia (Nespresso) (2020-11 – 2021-04)

• Brand ambassador achieving sales targets through impeccable client advisory, inventory management and service excellence
• Dual-role position involving the implementation of creative visual merchandising strategies and the management of high-volume sales targets
• Produced detailed floor plans and special promotion displays, requiring a blend of aesthetic precision and strategic thinking

Front of House & Restaurant Hostess at Asador Restaurant (2020-02 – 2020-06)

• Managed guest relations and administrative workflows, including Adobe InDesign projects and social media platform management
• Acted as a central communication hub, directing calls, managing event calendars, and resolving complex guest complaints with professionalism

Cluster Receptionist at The KeyCollections (2019-10 – 2020-02)

• Provided agile administrative support across a portfolio of properties, requiring rapid adjustment to different corporate policies and operational frameworks
• Managed financial reporting, chargebacks, and refund processes, maintaining high levels of accuracy in a fast-paced environment

MBA in Hospitality Management – Aspira College (2020-10 – 2022-09)

Professional Bachelor (baccalaurea) in Criminal Investigation – Ministry of the Interior, Police Academy in Zagreb, Police College (2016-10 – 2019-08)

Certificate in Italian language level A2 – Atlas Language School (2020-01 – 2020-03)

Diploma in Nutrition, Therapeutics and Health – NPTEL

Certificate in Meal Planning, Sanitation and Therapeutic Nutrition – NPTEL

Certificate in Physical Fitness - Fitness Tips and Workout Routines – AMEDD Center and School