Founder & CEO at Bon Monde j.d.o.o. (2024-10 – Present)
- Established a boutique management consultancy, providing high-level executive support and strategic consulting to clients
- Manage all aspects of the enterprise, including complex scheduling, financial forecasting, and stakeholder communications
- Coordinate international travel logistics end-to-end, including itineraries, bookings, and last-minute changes
- Act as a trusted gatekeeper and primary point of contact, handling confidential information with full discretion
Villa Supervisor at Maslina Resort, Relais&Châteaux (2024-03 – 2024-09)
- Act as the primary point of contact for UHNW guests and agents, managing pre-arrival communication, confidential preferences, and bespoke itineraries with complete discretion
- Coordinate daily operations across Housekeeping, F&B, Maintenance and external contractors, ensuring same-day execution of all requests
- Own end-to-end guest experience setup, anticipating needs and resolving issues before escalation
- Produce monthly revenue and FF&E/OE inventory reports, maintaining cost-conscious tracking and identifying savings opportunities
- Tools: Diventa, Flexkeeping, MS Office
Crewing & General Assistant at InterTibesti d.o.o. (2023-11 – 2024-02)
- Supported senior management in cargo ship operations, acting as gatekeeper for crewing documentation, certifications and IMO compliance (ISM, MCU, ITF)
- Managed CrewInspector database, business administration, and time-critical correspondence with agencies, legal and HR contacts
- Delivered precise, same-day execution on crew changes, licenses and regulatory filings under high-pressure deadlines
- Maintained absolute confidentiality of personnel and operational data
Quality Manager / Assistant GM at Hotel Split (2023-05 – 2023-10)
- Served as executive deputy to General Manager, protecting the calendar and priorities during absences and acting as hotel host for VIP stakeholders
- Led Total Quality Management, revenue tracking, and crisis management protocols - delivering daily status summaries and decision-ready briefings
Sales Representative / Wine Specialist at Moments - Wine&Fine Shop (2023-02 – 2023-04)
- Served as a lead brand ambassador, managing high-profile client interactions and delivering impeccable service within the luxury retail sector
- Orchestrated logistical tasks, including inventory management and personnel scheduling, maintaining meticulous workspace standards and operational precision
Senior Receptionist at HVAR [PLACESHOTEL] by Valamar (2022-05 – 2023-01)
- Managed front-of-house operations with a focus on quality management and executive communication, utilising advanced PMS and communication softwares (Opera, Flexkeeping), ensuring flawless cross-team coordination
- Handled sensitive guest data and complex financial transactions, ensuring total compliance with privacy standards and internal auditing procedures
- Exceptional organisation and speed; proficient in MS Office suite
Receptionist / Office Coordinator at Hotel Jägerhorn (2021-10 – 2022-04)
- Owned inbox, phone, and appointment scheduling as de facto gatekeeper for management and partners
- Created and maintained digital/hardcopy filing systems, managed reservations (Cloudbeds, eVisitor), and issued pro-forma invoices for agencies
- Produced weekly financial reports, handled refunds, purchasing and stock control - consistently identifying efficiencies
- Resolved unexpected operational issues same-day with a solutions-first mindset
Front of House (Administrative & Guest Relations) at Boutique hotel Boškinac, restaurant, tavern and winery (2021-07 – 2021-09)
- Delivered 360° guest and event coordination: reservations (Remaris), calendar management, correspondence, and VIP service delivery
- Managed purchasing, deliveries, and daily stock takes with strict cost control; produced weekly financial reports
- Supported multi-unit operations (Hotel, Winery, and Restaurant), demonstrating high adaptability and the ability to manage diverse professional priorities simultaneously
Fine-dining Server at Michelin* restaurant Boškinac (2021-05 – 2021-07)
- Delivered elite-level service in a Michelin-starred environment, requiring rigorous attention to detail, professional mannerism, and the anticipation of guest needs
- Collaborated closely with senior management and kitchen teams to ensure the seamless execution of high-pressure service periods
- Coordinated marketing and sales initiatives across departments, driving proactive solutions and resource-efficient execution
Sales Representative / Coffee Specialist (VM) at SF1 Coffee d.o.o. Croatia (Nespresso) (2020-11 – 2021-04)
- Brand ambassador achieving sales targets through impeccable client advisory, inventory management and service excellence
- Dual-role position involving the implementation of creative visual merchandising strategies and the management of high-volume sales targets
- Produced detailed floor plans and special promotion displays, requiring a blend of aesthetic precision and strategic thinking
Front of House & Restaurant Hostess at Asador Restaurant (2020-02 – 2020-06)
- Managed guest relations and administrative workflows, including Adobe InDesign projects and social media platform management
- Acted as a central communication hub, directing calls, managing event calendars, and resolving complex guest complaints with professionalism
Cluster Receptionist at The KeyCollections (2019-10 – 2020-02)
- Provided agile administrative support across a portfolio of properties, requiring rapid adjustment to different corporate policies and operational frameworks
- Managed financial reporting, chargebacks, and refund processes, maintaining high levels of accuracy in a fast-paced environment
