Carla Beirne

A highly motivated and dedicated hospitality professional with extensive experience in hotel operations, food and beverage service, and team leadership. Quick to learn and adapt in high-pressure environments, I take initiative, thrive on responsibility, and strive to deliver exceptional guest experiences.

Duty Manager - Farnham Estate 4 star Spa and Golf Resort - Co. Cavan

(2025-08)

Managed the daily operations of a busy 4-star resort, ensuring exceptional guest service and smooth coordination across all departments.

• Supervised and supported teams in Front Office, Food & Beverage, Housekeeping, and Events to maintain high operational standards.
• Handled guest enquiries, complaints, and service recovery situations professionally and efficiently.
• Conducted staff briefings, monitored performance, and assisted with training and development of team members.
• Ensured compliance with health, safety, security, and company policies, including carrying out regular property checks.
• Assisted senior management with operational planning, staffing requirements, and service delivery during peak periods.
• Maintained a strong focus on guest satisfaction, contributing to positive reviews and repeat business.
• Demonstrated excellent leadership, problem-solving, and decision-making skills in a fast-paced hospitality environment.

Duty Manager - The Grand Canal Hotel, Dublin - Dublin

(2022-09 - 2025-07)

• Oversaw breakfast, evening, and event shifts ensuring smooth daily operations
• Managed and led staff across multiple departments including bar, floor, and accommodation
• Handled guest complaints and resolved issues to ensure satisfaction
• Trained new staff and monitored performance standards
• Responsible for cash handling, financial reporting, payroll, and rosters
• Acted as barista and bartender during events, confidently operating independently
• Coordinated room inspections and maintenance issues
• Completed Fire Warden and First Aid training
• Successfully managed and ran busy events and large dinners
• Built strong relationships with guests and staff, promoting a positive work environment

Food & Beverage Shift Leader/Supervisor - The Grand Canal Hotel, Dublin - Dublin

(2022-05 - 2022-09)

Accommodation Supervisor - The Grand Canal Hotel, Dublin - Dublin

(2022-03 - 2022-05)

Supervisor / Waitress - The Sitara (formerly Pink Garlic), Dublin - Dublin

(2017-08 - 2018-10)

• Greeted and served customers with professionalism and care
• Managed front-of-house operations including training and finances
• Handled bar duties and dessert preparation
• Resolved customer complaints effectively
• Ordered stock and maintained cleanliness standards

Receptionist - Taste of India, Dublin - Dublin

(2018-10 - 2018-11)

• Managed customer service, orders (in person and phone), and delivery coordination
• Maintained hygiene standards and managed supply inventory
• Completed health and safety documentation

Receptionist - Taste of India, Dublin - Dublin

(2019-01 - 2019-04)

Waitress - Lazat, Sligo - Sligo

(2018-11 - 2019-01)

• Provided table service and handled customer queries
• Managed phone and in-person orders
• Maintained stock levels and cleanliness in front-of-house

Bachelor of Laws - Law - Letterkenny Institute of Technology (2017 - 2020)

St. Raphaela's Secondary School (2012 - 2017)