Sandra McDonagh

Highly motived, reliable, enthusiastic, honest individual who has extensive experience in front of house reception. Full office administration positions including accounts assistant in corporate, commercial and hospitality sectors. Strong communication/interpersonal skills, time management and IT skills using bespoke accounts/data packages. Eager and willing to learn and develop skills personally and professionally through employment opportunities.

Administrator - Saint Michael's Parish C.E. Ltd

(2024-09)

• Maintaining participants timesheets, holiday forms and medical/sick certificates
• Updating contracts and files on each participants
• Assisting participants with their enquiries (such as social welfare forms, medical forms)
• Relief Receptionist /Front of house for the complex
• Front of House/Receptionist for 3 months at Richmond Barracks (dealing with events and visitors)
• Ad hoc administration duties such as photocopying and filing documents and updating visitor logs

Receptionist - Partas GLG

(2020-03 - 2021-08)

• Worked on the front desk and assisted staff members with a variety of administrative tasks
• Managed a busy switchboard, welcomed visitors, and responded to queries from the public in person, by email and over the telephone
• Completed general administration duties such as photocopying and filing documents and updating visitor logs

Prison Clerical Officer - Irish Prison Service

(2018-07 - 2019-05)

• Dealt with a wide variety of documents such as committals, charge sheets and sentences for inmates
• Processed queries from the Gardai, solicitors, courts, families, state bodies, and outside agencies regarding a wide range of issues
• Managed cash, completed daily cash reconciliation, and dealt with bonds, sureties, and incoming and outgoing cash to and from inmates

Administrator/Receptionist - Local Training Initiative, South Dublin County Partnership

(2015-06 - 2016-06)

• Assisted tutors with course work preparation, maintained training files and created schedules for classes
• Managed timesheets for all students, created spreadsheets for local authorities' attendances and payroll
• Worked on the front desk, managed incoming phone calls, visitor sign-in logs, and welcomed and directed incoming visitors and students

Administrator - Local Government Authority – Household Division

(2014-04 - 2014-07)

• Logged application forms, ensured all the relevant information was included and all forms were filled out correctly
• Completed cash reconciliation against lodgements, ensured correct payments were made and contacted customer by phone or post regarding overdue payments
• Answered incoming telephone calls and dealt with general queries from the public by phone or in person

Administrator/Receptionist - AGI Media Packaging Multinational Printing & Packaging

(2004-05 - 2014-03)

• Front of house receptionist, greeted incoming guests, logged them into the system, issued visitor badges, and maintained booking diaries for various events
• Maintained creditors ledgers, updated debtors' ledgers, and completed cash allocation
• Worked as acting PA to MD and Commercial Director and supported the HR department

Receptionist - Sands Hotel

(2003-04 - 2003-09)

• Welcomed incoming guests, checked them into their rooms, and provided keys to each guest
• Answered phone calls
• Provided concierge services, such as booking theatre tickets, arranging travel, and providing information about local amenities and attractions

Internal Sales Co-ordinator - Quarterdeck International

(1995-09 - 2002-10)

• Designed and managed department budgets, sales strategies, and processes
• Managed employees' daily operations and performance, and delegated work to members of the team
• Generated and maintained reports regarding sales records, processes, and the status of the department

Credit Controller - Ivor Fitzpatrick & Co Solicitors

(1989-06 - 1995-09)

• Created procedures and policies that ensure timely payments while maintaining a high level of customer retention
• Ensured credit and collection policies and procedures were followed by all members of the team
• Liaised with customers and potential customers by phone and post and answered any questions they had

Creditors Clerk - PARC Recruitment Swords

(1988 - 1989)

• Prepared bills, invoices, and bank deposits daily
• Processed accounts and incoming payments in compliance with financial policies and procedures
• Performed day to day financial transactions, including verifying, classifying, and recording accounts payable data

Reservations Assistant - Grosvenor House Hotel, Park Lane, London - London

(1985 - 1988)

• Created bookings for guests over the phone and in person, ensured all information was correct and all special requests were met
• Managed booking systems ensured all bookings were logged, and all rooms were available for guests
• Provided excellent customer service to visitors and guests, provided information, and directed them around the hotel and local area

Receptionist/Clerk - Tonge Insurance

(1979 - 1985)

• Greeted incoming visitors in a friendly manner, provided information, answered queries, and directed them within the building
• Scheduled appointments for clients to meet with staff members, managed booking diaries, and maintained appointments calendars
• Sorted through incoming mail, distributed the mail, and managed outgoing mail and packages

Payroll - CDETB (2025)

Health & Safety Training - TUS SDC Partnership (2015)

Train the Trainer - Skill Net (2014)

Computer Accounts & Packages, ISO Training, Customer Service, and Sales Training - Company Training (2014)

Business Studies & Marketing - Dublin Business School (2014)

Full-time Secretarial Course - Whitehall House Senior College (1978 - 1979)

Leaving Certificate - Whitehall House Senior School (1978)