‫עומרי שטיינברג (‪Omri Steinberg‬‏)‬‎

Highly experienced in customer service & management across both private and public sectors. Committed, dedicated, and passionate about delivering professional results while building strong interpersonal relationships. Motivated and service-oriented, with the ability to identify customer needs and provide effective solutions that ensure satisfaction.

Skilled in detail orientation and analytical thinking. Seeking a full-time, long-term position in Customer Success, Support or Account Management where I can apply my expertise, continue to grow, and take on new professional challenges.

Operations Manager at Gett (2026-01 – Present)

• Manage the daily operations of the Terminal 1 taxi service, ensuring efficient and uninterrupted service delivery.
• Lead and support operational staff, driving high performance and service excellence.
• Coordinate with cross-functional teams to resolve operational challenges and maintain seamless operations.
• Optimize dispatch processes and workflows to improve efficiency, service quality, and the overall customer experience.

Frontal Service Representative at Gett (2024-01 – 2026-01)

• Deliver in-person customer service to passengers at Ben Gurion Airport, guide them efficiently, and ensure order and smooth workflow at service stations.
• Improve passenger satisfaction by assisting with app usage in both Hebrew & English and resolving issues on site.
• Streamline operational flow by anticipating service needs and coordinating solutions in real time.
• Provide control room support as needed, ensuring operational continuity and process efficiency.

Senior Support Representative at Golan Telecom Company Ltd. (2018-01 – 2022-01)

• Improved team onboarding and efficiency by mentoring and training over 150 employees, which reduced errors and increased customer satisfaction.
• Reframed controlled the quality of service in real time to ensure service consistency and reduced escalations by monitoring and improving representatives' performance in real time.
• Supported customer loyalty by executing manager-level calls in both Hebrew and English.

Junior Support Service Representative at Golan Telecom Company Ltd. (2014-01 – 2018-01)

• Delivered ongoing customer service in Hebrew & English, ensuring a positive experience through efficient task management in CRM.
• Improved user experience by providing professional technical support and resolving repair needs promptly.

Master's degree in Theoretical research in film & television – Tel Aviv University (2019-01 – 2022-01)

Bachelor's degree in Film & television – Tel Aviv University (2015-01 – 2019-01)