נטע הרפז

Customer Success professional with a B.Sc. in Psychology and Cognitive Science, combining clinical experience with strong training and client-facing skills. Experienced in managing end-to-end processes, supporting diverse populations, and collaborating with multidisciplinary teams. Brings high emotional intelligence, analytical thinking and strong commitment to service excellence. Passionate about neuroscience and healthcare technology.

Customer Success & Supplier Management at The Israeli Seminar (2025-11 – Present)

• Worked closely with the CEO, managing cross-functional projects while effectively prioritizing in a fast-paced environment
• Managed end-to-end customer journeys for VIP international clients, designing and executing complex itineraries, pricing proposals, and logistics coordination (CRM, Travelab, Excel), while ensuring high service and satisfaction
• Coordinated with multiple suppliers, maintaining strong partnerships while optimizing complex operational data (pricing, availability, terms)
• Led the implementation of an AI-powered add-on, including testing, identifying issues, and improving system adoption and usage

Rehabilitation Instructor – Mental Health at Summit Institute (2024-04 – 2025-08)

• Provided hands-on guidance and support to individuals with mental health challenges in a clinical residential setting
• Led personalized training and rehabilitation processes to promote independence and community integration
• Built strong therapeutic relationships, fostering trust and engagement with diverse populations
• Conducted crisis interventions using real-time decision-making and risk assessment
• Collaborated with multidisciplinary clinical teams to align on treatment and support plans

Recruitment & Workforce Manager at Works with Vibes (2022 – 2025)

• Led full-cycle recruitment and matched candidates to client needs
• Managed client relationships and supported employees throughout the employment lifecycle
• Coordinated remote workforce operations in a fast-paced and dynamic environment

Platoon & Team Commander at Israel Defense Forces (IDF) (2018-11 – 2020-11)

• Led and managed the training of approximately 60 recruits, including leading a team of commanders working in coordination with parallel units, including senior stakeholders
• Designed and led personal development processes for soldiers and commanders, including supporting individuals facing adaptation challenges and providing both emotional and professional guidance
• Identified challenges and risks, and provided immediate on-the-ground solutions to ensure effective operations
• Awarded Certificates of Excellence as Squad Commander (Training Base 20) and Platoon Commander (Camp 80)

Reserve Duty – Military Police, Captain at Israel Defense Forces (IDF)

• Rapidly learned new position and operated effectively under uncertainty and high-pressure conditions
• Real-time decision-making in complex situations, demonstrating strong judgment, adaptability, and rapid situational assessment

B.Sc. in Psychology and Cognitive Science – Hebrew University of Jerusalem (2022 – 2025)