Roy Hilf

Customer Success / Account Management leader with 9+ years owning post-sale lifecycle—onboarding, adoption, renewals, and expansion—across diverse customer segments. Led a team of 6 supporting 300+ global customers, improving productivity 25% and reaching 70% retention within 5 months. Managed 150+ accounts and drove $1M+ in renewals/upsells in 6 months; President's Club (2022).

Data-driven partner who builds success plans, monitors health, mitigates risk, and drives growth with cross-functional teams.

Customer Success Manager at TITAN (2025-07 – Present)

• Owned post-sale lifecycle across onboarding, adoption, renewal, and expansion.
• Built measurable success plans and led QBRs/executive reviews to demonstrate value and drive product usage.
• Tracked account health to surface risk and growth opportunities; partnered cross-functionally to resolve issues and support renewals/upsell motions.

Sales Manager, Account Management at ZoomInfo (2023-07 – 2025-06)

• Led and coached a team of 6 Account Managers supporting 300+ global clients.
• Implemented consistent operating rhythm (forecasting, deal reviews, enablement) to improve productivity by 25%.
• Achieved 70% client retention within 5 months while ramping a new team; used customer insights to reduce churn risk.

Account Manager at ZoomInfo (2018-02 – 2023-07)

• Managed a portfolio of 150+ accounts, driving adoption and customer satisfaction.
• Renewed contracts and expanded usage, generating $1M+ in renewals/upsells within 6 months.
• Maintained pipeline/forecasting in Salesforce; earned President's Club (2022).

Senior Business Development Manager at Woo.io (2017-05 – 2018-01)

• Prospected and qualified leads; initiated outreach via cold email and calls.
• Standardized lead generation and sales processes to improve throughput.
• Ran daily sales calls, handled objections, and advanced opportunities through close.

Bachelor of Science in General Business – Yeshiva University (2006-01 – 2010-01)