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Salesforce Consultant with 3+ years of experience delivering scalable CRM solutions across Sales Cloud, Service Cloud, and Experience Cloud. Specialized in Apex, Lightning Web Components (LWC), Flow Automation, and Salesforce Integrations. Proven track record of improving application performance, reducing manual effort through automation, and delivering enterprise-grade solutions in Agile environments.

Salesforce Certified Platform

Developer I, Administrator, and Platform App Builder.

Salesforce Consultant at EY (Ernst & Young) (2026-04 – Present)

• Engineered Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud, improving platform performance by 20%.
• Improved Salesforce application performance by 20% through Apex optimization and efficient query design.
• Delivered 15+ Lightning Web Components across multiple enterprise projects.
• Reduced manual business operations by 10+ hours per month through Flow automation.
• Achieved 90%+ Apex code coverage while maintaining deployment compliance.
• Contributed to CI/CD release processes using Git and Copado, reducing deployment defects by 30%.

Salesforce Developer at Cognizant (2023-09 – 2026-03)

• Designed and deployed 4+ custom Salesforce applications using Apex, LWC, and Visualforce, improving business process automation efficiency by 35%.
• Implemented 2+ RESTful integrations to synchronize Salesforce with external systems, reducing data sync delays by 40% and improving integration reliability.
• Built 10+ Lightning Web Components (LWCs), enhancing UI performance and reducing page load times by 30%.
• Developed 20+ validation rules, Apex triggers, and workflows, ensuring 100% data integrity and reducing manual intervention by 60%.
• Refined 10+ business requirements with cross-functional teams and translated them into scalable, production-ready technical solutions.
• Customized 20+ standard/custom objects, including page layouts, record types, and assignment rules, enabling cleaner data structures and streamlined operations.
• Optimized 10+ Flows and Process Builders, saving business teams 20 hours per month.
• Enhanced Service Cloud with custom queues and escalation logic, reducing fraud cases by 50%.
• Executed data migration and cleansing using Data Loader and DML, reducing inconsistencies by 30%.
• Developed 20+ Apex test classes, achieving 90%+ code coverage and deployment compliance.
• Streamlined deployments using Git and Copado, reducing release cycles by 30% and minimizing defects.

B.Tech in Computer Science and Engineering – Future Institute of Engineering and Management, Kolkata (2023)