Deep Puthran
Remote Customer Support Executive
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About
Customer Support Executive with 1.5+ years of experience in telecom and technical support environments. Skilled in handling customer inquiries via phone, email, chat, and WhatsApp while delivering high levels of customer satisfaction. Experienced in complaint resolution, escalation management, CRM processes, customer follow-ups, and documentation.
Proficient in MS Excel, MS Office, Google Workspace, and remote customer support operations. Strong communication skills in English and Hindi with a customer-first approach and attention to detail.
Experience
Customer Service Associate at Reliance Jio (2016-10 – 2017-11)
- Handled customer inquiries and service requests across multiple support channels.
- Resolved customer complaints and technical issues while maintaining service quality standards.
- Maintained customer records and interaction logs with high accuracy.
- Generated operational reports using MS Excel for performance tracking.
- Coordinated with internal departments to resolve escalated customer issues.
- Consistently achieved customer satisfaction targets through effective communication and problem-solving.
- Assisted customers with account management, billing queries, and service activation requests.
Customer Service Associate at Intelenet (2015-12 – 2016-05)
- Provided customer and technical support via phone and email channels.
- Managed customer complaints and ensured timely resolution.
- Maintained detailed records of customer interactions and service requests.
- Escalated unresolved cases to relevant teams and monitored resolution progress.
- Adhered to quality assurance and customer service standards.
- Contributed to improved customer experience through prompt issue resolution.
Education
HSC – Birla College of Arts, Science and Commerce
SSC – Saraswati Vidyalaya
