Aagna Harish

Customer-focused Inbound Sales Representative with experience in sales, customer service, and technical troubleshooting. Proven ability to understand customer needs, build strong relationships, resolve issues efficiently, and consistently deliver a positive customer experience. Strong communication, problem-solving, and interpersonal skills with the adaptability to thrive in fast-paced, multicultural work environments.

Inbound Sales Representative - Accenture Solutions

• Managed inbound customer interactions through phone and digital channels.
• Identified customer requirements and recommended suitable products and services.
• Achieved sales and customer satisfaction targets while maintaining quality standards.
• Resolved customer concerns efficiently and ensured first-call resolution whenever possible.
• Accurately documented customer interactions using CRM systems.

Customer Support Associate - Firstsource

• Delivered high-quality customer support by resolving product and service inquiries.
• Performed troubleshooting and provided timely solutions.
• Maintained service quality standards and met key performance indicators (KPIs).
• Collaborated with internal teams to improve customer experience.

Bachelor of Computer Applications - Computer Applications - Mangalore University