Aakash Deepak Tripathi

Microsoft 365 Administrator & Desktop Support Engineer with 3.5+ years of experience delivering enterprise-level IT support, user lifecycle management, and desktop support. Proven expertise in Exchange Online, Teams, SharePoint, OneDrive, Azure AD, and security compliance. Adept at resolving escalated incidents, implementing security policies, automating tasks with PowerShell, and supporting large-scale migrations.

Seeking to leverage technical skills and problem-solving ability to strengthen IT infrastructure and enhance user productivity.

System Administrator - DEV IT - Ahmedabad, India

(2026-02)

• Engineered secure Conditional Access and MFA policies using Azure AD, elevating compliance to 99.9% and fortifying enterprise security posture across 500+ users.
• Spearheaded tenant-to-tenant mailbox migrations leveraging Microsoft Exchange Online tools, enabling seamless data transfer with zero downtime for 500+ users and ensuring business continuity.
• Optimized incident resolution by 30% through advanced PowerShell scripting and SARA diagnostics, accelerating support for Microsoft 365 services including Teams and Outlook.
• Orchestrated user lifecycle management and group policies using Azure AD and Active Directory, streamlining access control and onboarding/offboarding processes for enterprise environments.
• Cultivated knowledge base improvements with Confluence, reducing ticket backlog by 20% and enhancing first-call resolution rates for Microsoft 365 support teams.
• Monitored IT infrastructure using Nagios and SolarWinds, maintaining 99.9% uptime and optimizing performance of Microsoft 365 applications and Windows endpoints.

Operation and Support Engineer - STL DIGITAL - Kolkata, India

(2025-01 - 2026-01)

• Delivered L1 technical support for Microsoft 365 services including Outlook, Teams, and OneDrive, resolving end-user issues efficiently using ServiceNow ticketing system
• Administered Microsoft 365 environment by managing user accounts, permissions, and security groups using Azure AD and PowerShell automation
• Installed, configured, and troubleshot Microsoft Office applications on Windows endpoints leveraging SCCM and remote desktop tools to minimize downtime
• Configured mailboxes and assigned licenses within Microsoft 365 admin center, ensuring compliance with organizational policies and optimizing license utilization
• Facilitated tenant-to-tenant mailbox migrations using Microsoft Exchange Online tools, achieving seamless data transfer with zero downtime for 500+ users
• Monitored servers and IT infrastructure using Nagios and SolarWinds, maintaining 99.9% uptime and optimal performance
• Resolved hardware, software, and network issues for end users via Jira ticketing, improving first-contact resolution rates by 30%
• Coordinated with cross-functional teams to resolve IT incidents and service requests within SLAs, improving resolution time by 25% using ITIL best practices
• Maintained detailed system configuration and troubleshooting documentation using Confluence, enhancing team knowledge sharing and reducing incident resolution time
• Executed desktop support tasks such as domain joining and system configuration using Active Directory and Group Policy Objects (GPOs)
• Created and managed security groups and distribution lists in Azure AD, enforcing access controls and streamlining communication channels

Process Executive - Spectrum Consultants India Pvt Ltd - Pune, India

(2022-12 - 2024-12)

• Served as L1 support contact, resolving end-user IT issues via ServiceNow ticketing, phone, and email, ensuring prompt incident logging and communication.
• Diagnosed and resolved hardware/software issues on desktops, laptops, and peripherals using Windows 10 and Active Directory, enhancing device uptime and user productivity.
• Logged, categorized, and prioritized IT tickets within ITSM framework, optimizing workflow and accelerating resolution times.
• Coordinated ticket triage and dispatched issues to specialized resolver groups using Jira, improving incident handling efficiency.
• Administered Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint) for setup, troubleshooting, and permissions management, ensuring seamless collaboration.
• Facilitated new user onboarding by configuring accounts, creating mailboxes, and setting up devices using Active Directory, accelerating employee productivity.
• Provided exceptional customer service with clear communication and issue resolution, achieving 98% user satisfaction rating across support tickets.

B.Tech - Mechanical Engineering - GLA University (2019)

12th - U.P. Board (2015)

10th - U.P. Board (2013)