Ishfaq Nazir

I am a seasoned information technology professional with extensive expertise in Microsoft 365, Entra ID, Microsoft Purview, and Slack. I excel in providing L3 level support for Microsoft 365 environments, proactively addressing service availability issues, collaborating with Microsoft on critical and escalation cases, and offering strategic action plans and guidance to both front level and escalation engineers. I hold multiple Microsoft certifications and possess in-depth working knowledge of Exchange Online, SharePoint Online, Teams, Slack, and Microsoft Purview.

I am eager to further enhance my skills in my next role. My experience includes successfully managing a Whole Tenant and large migration projects for Microsoft clients, Additionally, I have served as a Team/Tech Lead, supervising a team of highly efficient engineers dedicated to fostering a secure and collaborative work environment.

Handling the Microsoft 365 Collaboration Team as a Team Lead and acting as single point of contact for All Microsoft 365 related Tasks and issues.

Manage customer Office365 environment at L3 level and handle the Service Desk Teams along with L1 and L2 engineers.

Address service availability issues within the customers organizational span of control

Running and managing collaboration services infrastructure based on Microsoft products like Exchange, Intune, O365, Microsoft Purview, AD, ADFS and Azure AD. Operations and infrastructure management.

Prepare weekly and monthly project reports for the Client Discussions, Closely work with the key stakeholders and constantly work on improving and automating the day to day processes.

Responsible for service administration and account maintenance

Address service availability issues within the customers organizational span of control

Project participation in global/local projects as required

Masters in information Technology and Microsoft Certified System Administrator