Aarav Kumar

Results-driven customer support and operations professional with 2 years of experience in the BPO and call center industry, covering customer service and operations support. Currently working as an Operations Associate supporting Walmart's US/UK seller operations through email and chat. Experienced in resolving listing, compliance, inventory, shipment, technical and account-related issues while maintaining process adherence and service quality.

Strong in problem solving, communication, collaboration, and working to service quality, productivity and turnaround-time expectations.

Associate Operations at Acuitty Tech (Walmart Process) (2026-01 – Present)

• Support Walmart's US/UK seller operations through email and chat, addressing operational and account-related queries.
• Resolve seller issues involving listing publication, compliance, inventory management, and shipment discrepancies.
• Troubleshoot operational issues using multiple internal tools and coordinate timely resolutions with sellers.
• Maintain professional and clear communication while managing seller concerns through digital support channels.
• Follow established processes consistently while working toward service quality and productivity expectations.

Customer Care Executive at Startek Aegis (2024-01 – 2024-12)

• Resolved customer concerns related to Airtel DTH services through effective issue diagnosis and troubleshooting.
• Coordinated engineer visits to support timely resolution of customer technical issues.
• Handled customer interactions professionally while maintaining service quality and turnaround-time expectations.
• Consistently worked toward company KPIs for service quality and turnaround time.

Bachelor's Degree – Sikkim Manipal University (Distance Learning) (2026 – 2029)

Higher Secondary (12th Grade) – HD Jain College / MDJ Public School (2020 – 2023)