Kishan Kumar
Customer Support & Operations Associate
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About
Customer Support & Operations professional experienced in banking and consumer service processes across inbound voice, outbound calling, and email support. Skilled in customer query resolution, KYC support, loan closure, refund requests, card unblocking, complaint handling, and CRM documentation, with a strong communication, problem-solving, and customer-first approach.
Experience
Business Associate – Operations at Altruist Technologies Pvt. Ltd. (2023-09 – 2024-05)
Client: Bajaj Finance | Outbound Call & Email Process
- Handled customer service requests and queries through outbound calls and email communication.
- Assisted customers with KYC-related requests, loan closure, and refund processes.
- Supported customers with card unblocking requests and verified customer details per banking procedures.
- Updated customer records, maintained accurate documentation, and followed process guidelines.
- Coordinated with internal teams to ensure timely resolution and high service quality.
- Recorded all customer interactions accurately in CRM.
Customer Support Associate at Cogent (2026-06 – 2026-08)
Client: Amaron Battery | Inbound Voice Process
- Handled inbound customer complaints and resolved queries in real time.
- Created complaint tickets and assigned service requests to the appropriate teams.
- Updated customers proactively on complaint status and resolution timelines.
- Maintained accurate and up-to-date CRM records for all customer interactions.
Education
12th Standard – SKP Vidhya Vihar (2022 – 2023)
10th Standard – Sant Patik, Bhagalpur (2019 – 2020)
