Aaron Jakkula

Honest, diligent and sincere. Self-motivated to perform at the best of my abilities with more than 6 years of extensive and comprehensive customer service experience.

Customer Service Representative at Amazon Development Center India Pvt. Ltd (2019-05 – 2023-08)

• Trained 5 batches as a NHT (New Hire Training) producer by auditing their emails and providing feedback accordingly.
• Mentored new hires, identified areas of opportunity and coached them accordingly.
• Provide excellent service to Amazon advertisers via email, chat and call medium.
• Fostered a positive team environment and proactively assisted colleagues with difficult queries.

Customer Care Consultant at Publicis Loyalty & Teletech (2016-11 – 2019-03)

• To assist the members of Qantas frequent flyer program with their queries via email and Call medium.
• Responsible for managing of Service level via bridge with other partner sites.
• Re-skilling staff as per varying business needs.
• Real Time monitoring of available staff and sending daily reports for schedule deviation.
• Used my vast product knowledge in provided assistance and guidance as a subject matter expert.
• Extensive specialized non-flight knowledge in other areas of Qantas frequent flyer like Qantas Store, Qantas EpiQure and Qantas Golf.

Kindle Support Associate at Amazon Development Center India Pvt. Ltd (2014-06 – 2015-01)

• Provided assistance via email medium to Amazon kindle users.

Graduate Diploma in IT in IT – National Technology Institute, NTEC (2015-08 – 2016-08)

Bachelor in Electronics and Communications – Malla Reddy Engineering College (MREC) (2010-09 – 2014-04)