Sai Yadav

Senior Customer Service Representative with 5+ years of experience in e-commerce, retail, and technical support. Proven track record in customer engagement, issue resolution, quality analysis, and logistics operations. Skilled in cross-functional teamwork, regulatory compliance, and data-driven decision making. Proficient in Microsoft Office, Excel, and CRM tools.

Senior Customer Service & Technical Associate at Buzz Bingo (2022-11 – 2025-02)

• Delivered exceptional customer service within the Machines Arcade, promoting and demonstrating a diverse range of games.
• Provided support and guidance to arcade machine patrons, enhancing overall Club experience and customer satisfaction.

Quality Analyst at 24-7 Intouch (2022-03 – 2022-09)

• Developed and implemented a customer service survey that identified service issues and enabled quick resolution of complaints.
• Conducted regular customer reviews and follow-ups to ensure satisfaction and identify areas for improvement.

Transportation Specialist at Amazon India (2021-06 – 2022-01)

• Managed warehouse logistics and operations for NA and EU regions as part of the Relay Operations Center (ROC) team.

Customer Service Analyst at Amazon India (2019-08 – 2021-01)

• Handled customer inquiries, resolved issues, and provided product guidance via multiple channels while maintaining compliance with company policies.
• Part of Search and Rescue (SAR) team; resolved escalated customer issues and trained junior associates.

PG Diploma in Data Science – Brunel University London (2022-09 – 2024-08)

Bachelor of Technology in Computer Science & Engineering – Jawaharlal Nehru Technological University Hyderabad (2015-07 – 2019-07)